DonaldnDaisy5
DIS Veteran
- Joined
- Mar 22, 2012
Hi, I emailed Avis after getting our receipt but wondering if anyone else can help me out.
We rented through Costco for Avis from sanford airport. Drop off at RPR by 6 PM.
Arrived at RPR at 5:50 - not intentional but hit traffic and torrential rain. Valet took car, I signed it in indicating the 5:50 arrival. Hubby and kids unloaded and I went into check in. Valet assured me we were good before I went in.
Recieved receipt with 15 late charge.Two problems, I wasn't late and in the fine print of Costco agreement we have a 29 minute grace period. We were in our room with our bags long before 6:29.
Do I contact RPR resort's Avis counter? Avis directly? Or Costco? I realize big scheme of vacation this is not a big deal but 15 dollars is 15 dollars and I was not late.
We rented through Costco for Avis from sanford airport. Drop off at RPR by 6 PM.
Arrived at RPR at 5:50 - not intentional but hit traffic and torrential rain. Valet took car, I signed it in indicating the 5:50 arrival. Hubby and kids unloaded and I went into check in. Valet assured me we were good before I went in.
Recieved receipt with 15 late charge.Two problems, I wasn't late and in the fine print of Costco agreement we have a 29 minute grace period. We were in our room with our bags long before 6:29.
Do I contact RPR resort's Avis counter? Avis directly? Or Costco? I realize big scheme of vacation this is not a big deal but 15 dollars is 15 dollars and I was not late.