Belle1962
DIS Veteran
- Joined
- Aug 18, 1999
Just got back from a 4night stay. I was unable to get the same resort for all 4 nights so had to split 2 at Royal Pacific and 2 at Hard Rock.
RPR: is looking dated. Room doors have dings and scratches in them, (such as strollers, wheelchairs or luggage banging into them); the hotel gave off a "dingy" (for lack of better word) feel. My final bill from RPR has weird charges on it.
HR: could also use some TLC but overall feel was much better than at RPR. The only trash can is a tiny one in the bathroom. Checking in early at the HR, they didn't tell me our room cards were only good for express pass use until I was officially checked into hotel. Tried charging items back to room and card was declined. Also had trouble after checking into room and went to front desk. They hadn't authorized charging privileges to our room when we checked in. So forked over credit card (again).
Both hotels: DESPERATLY need to clean the carpeting in the rooms (and the public areas weren't looking much better). Each night I put on a pair of socks (of course white-my bad) and the next morning they were black on the bottom. Not dirty, or lightly soiled-BLACK. (At my age you get up a couple of times a night to use the facilities-LOL). I always wear socks in hotels for this exact reason. Also-housekeeping leaves much to be desired. At both resorts they made the bed but that was it. At HR they didn't even empty the miniscule trash can. Neither hotel ran the vacuum and did not refill soap, shampoo or conditioner. But they were happy to take my $5.00 tip.
Other comments: Staff at both hotels (with the exception of housekeeping-but we never actually saw them) were wonderful. Patient when asking questions and pleasant personalities.
Of course we will go back-I won't do Universal without staying at an express pass hotel-but since I don't go every year, I have noticed the changes.
RPR: is looking dated. Room doors have dings and scratches in them, (such as strollers, wheelchairs or luggage banging into them); the hotel gave off a "dingy" (for lack of better word) feel. My final bill from RPR has weird charges on it.
HR: could also use some TLC but overall feel was much better than at RPR. The only trash can is a tiny one in the bathroom. Checking in early at the HR, they didn't tell me our room cards were only good for express pass use until I was officially checked into hotel. Tried charging items back to room and card was declined. Also had trouble after checking into room and went to front desk. They hadn't authorized charging privileges to our room when we checked in. So forked over credit card (again).
Both hotels: DESPERATLY need to clean the carpeting in the rooms (and the public areas weren't looking much better). Each night I put on a pair of socks (of course white-my bad) and the next morning they were black on the bottom. Not dirty, or lightly soiled-BLACK. (At my age you get up a couple of times a night to use the facilities-LOL). I always wear socks in hotels for this exact reason. Also-housekeeping leaves much to be desired. At both resorts they made the bed but that was it. At HR they didn't even empty the miniscule trash can. Neither hotel ran the vacuum and did not refill soap, shampoo or conditioner. But they were happy to take my $5.00 tip.
Other comments: Staff at both hotels (with the exception of housekeeping-but we never actually saw them) were wonderful. Patient when asking questions and pleasant personalities.
Of course we will go back-I won't do Universal without staying at an express pass hotel-but since I don't go every year, I have noticed the changes.