...we had checked in at Jambo House around 2PM [only an hour earlier than actual check-in time]. Since I have bad knees and I'm on meds that prohibit me from walking a long distance without getting very fatigued, I had requested Zebra Trail. We had just arrived at Epcot when my DS got a text saying that our room [on the 5th floor] was ready. About 15 minutes later, I got a text for the same thing, but it was an entirely different room on a different floor. So when we finally got back to AKL [it was around 10:55] I had to go to the front desk to find out which room we really had. Unfortunately, the CM was very rude and very obstinate, telling us that we were in Kudu Trail IN THE VERY LAST ROOM on the 4th floor. She was pretty adamant and unapologetic about not having a single solitary room available. I even offered to pay for an upgrade, to no avail. Plus, we were on a wild goose chase, since she circled the wrong "pod" where our room was not, which made us search for the correct location of our room. The next morning [around 8AM] I headed to the front desk once more and requested to speak to a supervisor. SHE WAS AWESOME. Not only was a closer room available, there were actually around 6 or 7 available. We wound up with a room on the 3rd floor in Zebra Trail, with a spectacular view overlooking Arusha Rock.
She couldn't apologize enough, to which I replied "No worries", but I found it interesting that no rooms were essentially available at 11PM the night before, and yet here, at 8AM suddenly there was an abundance of rooms [did people sneak out during the middle of the night?] Don't you just LOVE happy endings?