I do think it's important to remember that people tend to report the negative experiences they have much more often than the positive ones. People are far more likely to come here to complain about something than they are to praise it. And my suspicion is that some people are avoiding saying anything good about Genie+ here because a lot of folks round here seem to jump down their throats when they do. And who wants to deal with that?
100% this ^^^. I've had dozens of clients travel to WDW since Genie+ launched, and most used the service. My clients have largely had tremendous success with Genie+, and I've received mostly positive feedback. I know this is anecdotal, but it was really an overwhelmingly positive response in my experience. Last week was definitely an exception, but I think Disney will probably be able to adjust and fix the issues that came with the first high-crowd period since Genie+ launch. It's human nature to post/talk/write about things you're not happy with more often than things you're satisfied with. I find myself doing this too sometimes! But my advice would be to just take what you read with a grain of salt and know that many people are having positive experiences with Genie+ as well.