I wanted to share two recent experiences with the Amex Plat Concierge, in case others might be interested, especially those headed to Maui.
Request 1: Reservations at Mama’s Fish House, two weeks from now
Result: While on chat, they attempted to contact the restaurant and secure reservations I was unable to secure online. They were unable to obtain reservations and informed me the restaurant indicated “we are fully committed for all tables through the end of April.”
Request 2: Research hiking trails, waterfalls and springs/swimming holes in Maui, including transportation costs and distance from WA Grand Wailea
Result: Concierge requested a few days to turnaround and committed to EOD Tuesday or sooner. By Wednesday, no response. When contacted again, they requested additional time. By Thursday I received a list (name, distance, cost) and requested a bit more time to finish up springs/swimming holes. I was disappointed by the output. By Friday they sent over a completely different research project, with descriptions and links. I’m not sure why the the sudden change, but sort of suspect they never put anything together initially, rushed something out the door, and then delivered the final product. I was pleased with the research and at no cost to me, was an easy starting point to share with my group and then do more research on our own.
You might be asking why not do my own research or google searches. I am very DIY, almost to a fault. I think with so many trips being canceled, I definitely have cancellation fatigue. So perhaps I didn’t want to get too invested. And I wanted to try a service included with the Amex Platinum card. Based on the experience, I would task them with future requests, probably further in advance.
In the end we’ve decided to do the Road to Hana and are using the App Guided Shaka Maui ($14.99) and combining it with some of the Amex research.
I thought I’d share a sample if anyone is interested. Feel free to PM me if you’d like me to email you a copy.
COPIED FROM AMEX EMAIL:
The distances listed are from your hotel to the locations.
Insider Tip: For many locations if there is a cost for parking or entry the entry fee paid at one location may be valid for multiple locations for up to 3 days if you save your receipt.
Trails:
Hosmer Grove Loop Trail
Distance: 41.3 Miles
Parking: $30.00
Cost to enter the Haleakala National Park:
Private vehicle: $25
Motorcycle: $20
Individual person: $12 (cyclists, pedestrians, hikers)
Link to this option:
https://bit.ly/3vqlr0W
About: “Hosmer Grove Trail is located (just barely) inside
Haleakala National Park. At approximately mile marker 10.5 on Highway 378, just after entering the park, you'll want to turn left to the start of the Hosmer Grove trail.
At about 0.3 miles down the road (on the right) you may notice one of Hawaii's famous sandalwood trees. The sandalwood has a long history in Hawaii and was once very precious in China for making incense and aromatic woodcarvings. “
Wai'anapanapa State Park Trails
Distance: 62.3 Miles
Parking: $10.00
Link to this option including a couple of short videos:
https://bit.ly/3rO84We
Reviewer: "Beautiful beach, easy trails, amazing views"
Hoapili Trail & Kings Trail
Distance: 6.9 Miles
Parking: Free
Cost: Free
Link to further information about this location:
https://bit.ly/3cJTKIj
Map of the area:
https://bit.ly/3qLbk3t
About “From La Perouse Bay, this section of the ancient King’s Trail follows the coastline across jagged lava flows. The first part of the trail is along the sandy beach at La Perouse Bay. Be prepared: wear hiking boots, bring plenty to drink, start early and tell someone where you’re going. It’s a dry area with no water and little vegetation, so it can get very hot.”
Twin Falls Trail
Distance: 32.1 Miles
Parking: Free
Cost: Entrance to Twin Falls is free,
Link to further details of the location:
https://bit.ly/38Dqp0V
About: “Twin Falls is the first easily accessible string of waterfalls and pools on the Road to Hana. It also has one of the better snack stands on the journey. Twin falls is typically underrated by guidebooks, and is a worthy stop.”
Kuloa Point Trail
Distance: 64.7 Miles
Parking: $30.00
Admission is $10
Link to further details:
https://bit.ly/3tc54Do
About: “This hike is located near the Oheo Gulch which is about 15 minutes past Hana, near mile marker 42. The Kahakai Trail stretches a quarter-mile between Kuloa Point and the Kipahulu campground near the 'Ohe'o Gulch.
Shoreline views along the ocean are beautiful, but be mindful of your step.”
Iao Valley State Park
Distance: 19.7 Miles
Parking: $10
Entry Cost: entrance fee when entering the park that ranges from $5 to $40 depending on how many passengers are in the vehicle.
Link to further details:
https://bit.ly/3vn7Zer
About: “Visiting the Iao Valley on Maui is a must do when vacationing on the island. The park is home to one of Maui's most recognizable landmarks, the 1,200-foot Iao Needle. This iconic green-mantled rock outcropping overlooks Iao stream and is an amazing attraction for easy hiking and sightseeing”