Lain
DIS Veteran
- Joined
- Oct 4, 2014
I have a Marriott problem! I booked a room in NYC for next month, I made the reservation on August 20th. My plan was to use DH's free night certificate for one night and points for the next. It must now be peak time because the reservation is showing 50,000 points a night! It was either 25,000 or 35,000 points a night. I called customer service and they were clueless. I have the original confirmation but it doesn't have the point amount on it.
Which hotel did you book? I’m assuming it was a Cat 5 hotel with standard points pricing at 35k/night prior to 9/14? It appears Marriott recategorized some properties from Cat 5 to Cat 6 without notice when they were also implementing peak/off peak pricing. To be clear, this is not a peak/off peak pricing issue. If a Cat 5 hotel redemption was 35k/night before 9/14, peak pricing would now put it at “only” 40k/night. A 50k/night redemption must mean the hotel jumped a category, since 50k/night is the standard points pricing for a Cat 6 hotel.
For example, DoC noticed this with the Residence Inn in NYC:
And a few commenters on OMAAT noticed this at the Sheraton New York Times Square and the Residence Inn New York Manhattan/Central Park:
http://www.onemileatatime.com/marriott-peak-awards-not-what-i-expected/
This likely affected other hotels too. Unclear if this is a glitch or if Marriott actual recategorizing hotels without notice.