How many more days until your Disney cruise - Part 3

Happy Birthday :bday:
Bon Voyage :dance3:

Thank you!! Still waiting for my pick-up letter, but the front desk at Music assured me they usually deliver them in the evening.

She did say luggage pick-up around 8am and usually the cruise bus is around 10. So if I do not get the letter, I will ask when they get my luggage if they do...and if they do not come get it (I am doing a breakfast bar in my room) I will walk over around 9 so they can figure things out. My paperwork from my TA clearly says DCL bus from All Stars Music - first thing I checked since I have made a lot of resort changes. I really do NOT need to pay for a Lyft or Uber to the port...
 
Today!!!

But OMG the drama. Around 10:30 I went back to the front desk because no letter (I had texted my TA and she verified I DID have transfers from Music). That CM could not pull it up but manager was able to.

Pick up at noon, be there by 11:45, luggage around 8.

Fast forward to 6:15 this morning when luggage assistance called to verify my 6:30 luggage pick-up for check out! Uh, NO. He is all confused as there is a note about that in my file. (This is the second time I have had a weird note in my file resulting in an early morning call about checking out after visiting the desk about something. Definitely emailing the manager at the email on the letter they put on the bed on check-in day.) I explained I was going on a cruise and taking the bus from here and he wanted to know what time that pick up for luggage was. I said “Don’t worry about it. It is carry-on size. I will just take it myself.”

Called the number on the DCL bus pick-up letter in a panic and on the verge of tears. Spoke with a super nice and calming CM named Brittany who clearly saw it on my reservation and then pulled the list for Music to make sure I was showing on there. I am, and she verified all the info - noon pick-up (I knew the 10am the girl last night said was way too early), and info about luggage pick-up. Calmed me way down.

Juan called back to check about when I wanted my luggage pick-up and apologize for the other call. He was CLUELESS about the cruise bus luggage timing, so I reiterated that I will just take it myself.

I will likely head over to the main building around 9:30 and just read in the lobby. Just to make sure. This was such a smooth and easy process at AoA in February! Not sure how it is so screwed up at Music! Makes me wish I had done the fake flight at MCO and taken the bus from there.

Hopefully I’ll be on that beautiful ship today!!
 
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Today!!!

But OMG the drama. Around 10:30 I went back to the front desk because no letter (I had texted my TA and she verified I DID have transfers from Music). That CM could not pull it up but manager was able to.

Pick up at noon, be there by 11:45, luggage around 8.

Fast forward to 6:15 this morning when luggage assistance called to verify my 6:30 luggage pick-up for check out! Uh, NO. He is all confused as there is a note about that in my file. (This is the second time I have had a weird note in my file resulting in an early morning call about checking out after visiting the desk about something. Definitely emailing the manager at the email on the letter they put on the bed on check-in day.) I explained I was going on a cruise and taking the bus from here and he wanted to know what time that pick up for luggage was. I said “Don’t worry about it. It is carry-on size. I will just take it myself.”

Called the number on the DCL bus pick-up in a panic and on the verge of tears. Spoke with a super nice and calming CM named Brittany who clearly saw it on my reservation and then pulled the list for Music to make sure I was showing on there. I am, and she verified all the info - noon pick-up (I knew the 10am the girl last night said was way too early), and info about luggage pick-up. Calmed me way down.

Juan called back to check about when I wanted my luggage pick-up and apologize for the other call. He was CLUELESS about the cruise bus luggage timing, so I reiterated that I will just take it myself.

I will likely head over to the main building around 9:30 and just read in the lobby. Just to make sure. This was such a smooth and easy process at AoA in February! Not sure how it is so screwed up at Music! Makes me wish I had done the fake flight at MCO and taken the bus from there.

Hopefully I’ll be on that beautiful ship today!!

You will be!
Glad you were able to sort out this ordeal but too bad you had to go thru it to begin with.
Sorry about my ignorance about this, but why would you go thru a TA? Wouldn't it be smoother had you done your booking with DCL?
Have an awesome trip!
 
You will be!
Glad you were able to sort out this ordeal but too bad you had to go thru it to begin with.
Sorry about my ignorance about this, but why would you go thru a TA? Wouldn't it be smoother had you done your booking with DCL?
Have an awesome trip!

I’ve developed a relationship with my TA and she is awesome. It would be weird to say “You are handling my resort but i am handling my cruise.” There were ZERO issues with this transfer process from AoA in February (a trip my TA handled as well - so it is not her and has nothing to do with her handling the booking). The resort itself (All Star Music) has been fine, but clearly wires get crossed when you visit the front desk about an issue. I am positive the exact same thing would have happened if I had done it myself.
 
Just to update - apparently there was an epic fail with the cruise transfer letters yesterday! The CM who checked me out said he had to print one for someone else this morning! And he could definitely see the cruise transfer note on my reservation.

And as I am typing, there is a woman with DCL CC sling bag and DCL Gold lanyard who is talking with a manager. I am across the lobby so I do not KNOW that is what is happening with her - she could have been on the Fantasy and come in yesterday. But the possibility exists that she is on the bus too.

Also, the CM at the food court gave me a soda cup (not the mug) as a birthday gift - so I can stay hydrated until the bus comes!
 
Today!!!

But OMG the drama. Around 10:30 I went back to the front desk because no letter (I had texted my TA and she verified I DID have transfers from Music). That CM could not pull it up but manager was able to.

Pick up at noon, be there by 11:45, luggage around 8.

Fast forward to 6:15 this morning when luggage assistance called to verify my 6:30 luggage pick-up for check out! Uh, NO. He is all confused as there is a note about that in my file. (This is the second time I have had a weird note in my file resulting in an early morning call about checking out after visiting the desk about something. Definitely emailing the manager at the email on the letter they put on the bed on check-in day.) I explained I was going on a cruise and taking the bus from here and he wanted to know what time that pick up for luggage was. I said “Don’t worry about it. It is carry-on size. I will just take it myself.”

Called the number on the DCL bus pick-up in a panic and on the verge of tears. Spoke with a super nice and calming CM named Brittany who clearly saw it on my reservation and then pulled the list for Music to make sure I was showing on there. I am, and she verified all the info - noon pick-up (I knew the 10am the girl last night said was way too early), and info about luggage pick-up. Calmed me way down.

Juan called back to check about when I wanted my luggage pick-up and apologize for the other call. He was CLUELESS about the cruise bus luggage timing, so I reiterated that I will just take it myself.

I will likely head over to the main building around 9:30 and just read in the lobby. Just to make sure. This was such a smooth and easy process at AoA in February! Not sure how it is so screwed up at Music! Makes me wish I had done the fake flight at MCO and taken the bus from there.

Hopefully I’ll be on that beautiful ship today!!
Hope everything works out fine and have a magical time!
 

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