Hi all,
I originally made reservations for the first wkend of June last month. Last week, I called to cancel them and make reservations for mothers day weekend instead. Well, I called back yesterday to add on a cabana, (which btw, I was told I had to wait till I get there to reserve one), and I was told that my first reservation was never cancelled. To make a long story short, she cancelled it and this time gave me a cancellation number.
However, my credit card statement just came showing 173.00 charge for the first reservation. does anyone know how long HRH usually takes to refund your deposit?
I know they told me they would be charging me 2 nights deposit on this reservation, so would they just keep the first deposit and transfer it over to the other dates?
Another thing, I just assumed, that when I called the number for HRH, I was calling orlando! When I called yesterday, I detected a canadian accent, ( my hubby is from ottawa) and she told me her office was in New Brunswick. Seems strange to be booking florida vacations way up there in the cold!! She gave me a number for the conciere (sp) to ask about the cabana. Wonder where that office is LOL !
I originally made reservations for the first wkend of June last month. Last week, I called to cancel them and make reservations for mothers day weekend instead. Well, I called back yesterday to add on a cabana, (which btw, I was told I had to wait till I get there to reserve one), and I was told that my first reservation was never cancelled. To make a long story short, she cancelled it and this time gave me a cancellation number.
However, my credit card statement just came showing 173.00 charge for the first reservation. does anyone know how long HRH usually takes to refund your deposit?
I know they told me they would be charging me 2 nights deposit on this reservation, so would they just keep the first deposit and transfer it over to the other dates?
Another thing, I just assumed, that when I called the number for HRH, I was calling orlando! When I called yesterday, I detected a canadian accent, ( my hubby is from ottawa) and she told me her office was in New Brunswick. Seems strange to be booking florida vacations way up there in the cold!! She gave me a number for the conciere (sp) to ask about the cabana. Wonder where that office is LOL !