Where's Wall-E
Mouseketeer
- Joined
- Apr 19, 2017
A lot of us are in this same boat. I plan to call and ask for a refund. Too many variables to hang on to the tickets which we know 100% we will not be using before December 16, 2021.
A lot of us are in this same boat. I plan to call and ask for a refund. Too many variables to hang on to the tickets which we know 100% we will not be using before December 16, 2021.
You were able to get a refund?This is what I did with our CDN resident parkhoppers (w/ Maxpass) that were purchased in early 2020. I recognize that we are likely to not get the same deal when we are ready to return, but there is just so much uncertainty right now, and I'd prefer to just buy tickets again when we are ready. I was directed to the chat feature online and had my tickets refunded on my credit card within a couple of days.
This is what I did with our CDN resident parkhoppers (w/ Maxpass) that were purchased in early 2020. I recognize that we are likely to not get the same deal when we are ready to return, but there is just so much uncertainty right now, and I'd prefer to just buy tickets again when we are ready. I was directed to the chat feature online and had my tickets refunded on my credit card within a couple of days.
Mich311e please post any reply you receive. I am in the same boat. To purchase thru UC now expire 12/16, but we are going Christmas week. I was going to call Disney, but it sounds like th at won't be productive. And if UC won't replace tix, that would be a bust as well. This is so frustrating! I guess I should have had UC refund when the pandemic first hit, but I figured I'd we'd go sometime and it wouldn't be a problem.
I know, it's just so frustrating! I will email UCT again. I contacted them a couple months ago and they said the expiration is December 16. I'll email Disney as well. The last person that responded wasn't helpful at all. I don't understand why they're making things so difficult for people who have already spent a good chunk of change on what should be a "magical" vacation.Hi, I would definitely suggest sending an email with your ticket numbers or whatever you have that identifies your order now. We are going to need to make reservations for Christmas week very soon as it's almost 120 days out. I'm hoping I get answer from Disney soon!
Have you asked UC what they know about the expiration dates? Part of me thinks maybe they are extended and we just don't know. Disney is not helping those of us with pre-pandemic multi day tickets that need to make reservations. Some clarity would be great.
I'm currently on the app, waiting for a CM to answer. Here's hoping!
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Take this for what it's worth because it was almost a year ago, but I called and explained this exact dilemma to the CM who answered the phone. They had to get a supervisor involved, but the full value of my three 5-day tickets was refunded that night. They tried to do the whole "just upgrade at the gate" thing, but I explained that I can't fly with my family from states away just to get to the gate and have no reservation and no capacity. Maybe I just got a really cooperative/tired CM/supervisor, but it went very smoothly.You were able to get a refund?
Just updating with my reply from the third party seller. Still waiting on a reply from Disney. At the point, I am tempted to fly down to CA just to exchange the tickets at the booth so that I can make my reservations for Christmas. It should not be this hard!
Good Afternoon,
Thank you for reaching out and for your order number. Unfortuantely with these tickets the park is not extending them out any further, and they have discontinued releasing refunds for these tickets. We do not have a way to exchange them for tickets with a later expiration date as they are nonrefundable. With that being said, Disney's current recommendations are the same recommendations that we would have. I would suggest if you purchase your tickets before you get to the park next visit, you can use the value of these tickets towards upgrades on the new tickets as well as any other purchases that can be made through their Guest Services counter.
Thank you for making us part of your vacation.
Just updating with my reply from the third party seller. Still waiting on a reply from Disney. At the point, I am tempted to fly down to CA just to exchange the tickets at the booth so that I can make my reservations for Christmas. It should not be this hard!
Good Afternoon,
Thank you for reaching out and for your order number. Unfortuantely with these tickets the park is not extending them out any further, and they have discontinued releasing refunds for these tickets. We do not have a way to exchange them for tickets with a later expiration date as they are nonrefundable. With that being said, Disney's current recommendations are the same recommendations that we would have. I would suggest if you purchase your tickets before you get to the park next visit, you can use the value of these tickets towards upgrades on the new tickets as well as any other purchases that can be made through their Guest Services counter.
Thank you for making us part of your vacation.
It appears that Disney is no longer refunding the resellers so they in turn will not refund the tickets. Although the response of exchanging at the gate is a terrible suggestion now that you need park reservations. That would only be a reasonable solution for someone local.Do they mean Disney has stopped releasing refunds? Because that's not true. Several of us have asked for, and received refunds as recently as last week. I would push back on this.
It appears that Disney is no longer refunding the resellers so they in turn will not refund the tickets. Although the response of exchanging at the gate is a terrible suggestion now that you need park reservations. That would only be a reasonable solution for someone local.