Piglet99645
DIS Veteran
- Joined
- Sep 27, 2005
I’m currently in a Lyft from LAX to Disneyland.
I had booked an Execucar a few days ago. The email gave me a dispatch number to call once I had my bags, and the dispatcher would tell us where to meet our car.
We didn’t check luggage, so I started calling the number as we were walking to baggage claim. 12:45 am. No answer. I called three times, it went directly to hold music, then eventually disconnected each time.
I went to the website and put in my conf # and clicked “locate my driver.” It said “no info available.”
At 1:15 am I called a Lyft, which arrived in 4 minutes. I’m with two kids st LAX at 1 am. I’m not waiting around.
Once in the Lyft I tried to cancel the Execucar reservation. Because the pickup time had passed, I couldn’t cancel it online.
I called dispatch again. No answer.
I went to the Execucar website and located an 800# for reservations. Someone answered immediately.
She seemed to not believe me. She put me on hold and called dispatch herself. She made me tell her repeatedly the steps I had taken to locate my driver. She said that I can apply for a refund At supershuttle.com but that because it was less than an hour since I landed she couldn’t refund. The driver has an hour to locate us, she said.
I shared my thoughts with her on that. I told her If dispatch doesn’t answer there’s not much hope of a driver finding me. She said I should have called the 800#. I noted that the 800# was not in the emailed instructions.
Just avoid this outfit.
I had booked an Execucar a few days ago. The email gave me a dispatch number to call once I had my bags, and the dispatcher would tell us where to meet our car.
We didn’t check luggage, so I started calling the number as we were walking to baggage claim. 12:45 am. No answer. I called three times, it went directly to hold music, then eventually disconnected each time.
I went to the website and put in my conf # and clicked “locate my driver.” It said “no info available.”
At 1:15 am I called a Lyft, which arrived in 4 minutes. I’m with two kids st LAX at 1 am. I’m not waiting around.
Once in the Lyft I tried to cancel the Execucar reservation. Because the pickup time had passed, I couldn’t cancel it online.
I called dispatch again. No answer.
I went to the Execucar website and located an 800# for reservations. Someone answered immediately.
She seemed to not believe me. She put me on hold and called dispatch herself. She made me tell her repeatedly the steps I had taken to locate my driver. She said that I can apply for a refund At supershuttle.com but that because it was less than an hour since I landed she couldn’t refund. The driver has an hour to locate us, she said.
I shared my thoughts with her on that. I told her If dispatch doesn’t answer there’s not much hope of a driver finding me. She said I should have called the 800#. I noted that the 800# was not in the emailed instructions.
Just avoid this outfit.