I just stayed there a couple of weeks ago. I checked in around 10:30 and my room wasn't ready. I received another text at 3:30 stating my room still was not ready. At 7:30pm I called and after about 20 minutes they said my room had been reallocated to someone else and they had to get me another room. It was in section 7. It seemed like they weren't ready for this room to be occupied (I checked in after 9:30pm). There was a used water bottle in the room. There was lots of hair on the comforter. The bath room dispensers were broken. Not a good experience hotel-wise.
Yes I did go to the front desk and they thanked me for bringing this to their attention. They said they would fix the room issues. However, the broken dispenser was never fixed and after calling about it again, I just gave up.
Nothing worse than being the guest that gets all the bad luck on a trip. Why is it that things happen like that? One thing can't go wrong, a whole bunch has to go wrong all at once. Doesn't seem fair does it, for it all to pile on to one person. You'd think, odds-wise, it would spread out and impact a few others. My trip to CBR a couple years ago and my trip to Pop even longer ago than that were like that. You never forget trips like those.
That is ridiculous! It may not do anything, but you could email the manager at pofq. They may or may not try to make it right with you. I’ve found Disney has been really willing to make things right with us when things go wrong. If we would’ve had those issues I would’ve definitely emailed to let them know. Checking in at 9:30 pm and still getting a dirty room is terrible!
I’ve never heard of that happening before. Sounds like they gave their room away and didn’t assign them a new one
I would not have been a happy camper either
Actually I did send a pretty detailed email and got the following response.
Oh I would definitely give them your number. I guess if you really don't want to spend the time then that's your call, but I bet they would be willing to make things right if you did.
This is definitely worth your time. They will try and do something to make this up to you. Give them a chance, be nice on the phone, explain everything that went wrong. I think you will likely get some type of monetary reimbursement and perhaps some extra fast passes to use on your next trip.
Allowed? In what way do you mean "allowed"?
Your choice for sure but, they can only learn about their mistake when you talk in person, with a back and forth, to them about it in great detail, more than just the email gave them. Every time they make an error lessons are learned and things are put in place to hopefully, help to keep it from reoccurring. This is why, in putting thousands of guests in rooms each week only a small handful have issues.
If you plan on going to riverside a few times I would do building 7. It’s the closest to riverside and no building at pofq is really too far from the lobby.
Standard rooms are in buildings 1,3,4 & 7. Walking to Riverside 7 is the closest follow by building 4. Building 4 is closest to the bus stop & food court. We've had rooms in every building but #4 at FQ and walked up to Riverside several times every trip. Never felt anything at FQ was far away.
