We did a one night split stay last year at AoA with a switch to Coronado. We had never done it before and decided to have bell services handle switching our bags (no rental car). We left at 6ish that morning, bell services were there and ready informed us it should be in our next room...but they never told us a time frame and in the midst we forgot to ask. We spent the morning til 2pm at MK (this was my birthday it comes into play) we get to the resort and our luggage is no where to be found. We were going to switch into our party shirts for
MVMCP, get some more diapers and my mom had a surprise in the luggage to decorate the room for my birthday. Well we went to guest services they informed us that bell service luggage switch happens once a day and could arrive 4 o'clock or later. We stayed until 4 waiting for the luggage, and couldn't wait any longer because we had ADR for dinner. It would have been better if the time frame was mentioned/ we would have remembered to ask. Fault on both of us. And if we weren't expecting our luggage with items we needed in it, it would have made our experience better. I even asked the boards and no one said anything about a time frame of delivery.
And this won't happen to everyone but when we got back to the room that night our luggage finally arrived, I noticed that my suitcase was completely broken as though it was ran over (definitely could not take it on a plane). We called the front desk and they did not even hesitate to make it right.