I am beyond disgusted.
We originally had a reservation for 4 in a studio at BOULDER Ridge our home resort for May 16 for 4 nights. 2 weeks ago I called and added a 5th person since it sleeps 5. The advisor said I was all set.
...I forgot....I wait listed Copper Creek.
Until today.
Email comes over. New reservation for Copper Creek for 4. Where is the 5th person??? The computer DELETED THE 5th PERSON!!!!!!
Copper Creek only sleeps 4....
I call and there is NOTHING THEY CAN DO. I HAVE 1500 in airfare. NOTHING THEY CAN DO except waitlist.
I cannot make fast pass reservations for my party bc it's only for 4. I am not confident ...knowing Disney being a member for 20 years that we will have a place to stay.
2 supervisors later...they FIND me a studio at poly. I dont want to stay at poly. But their is nowhere else. Here is the real kicker.....it was THEIR error and I HAVE TO PAY MORE. Did this ever happen to anyone? Insight please. I am beyond devastated and do not know what to do.
We originally had a reservation for 4 in a studio at BOULDER Ridge our home resort for May 16 for 4 nights. 2 weeks ago I called and added a 5th person since it sleeps 5. The advisor said I was all set.
...I forgot....I wait listed Copper Creek.
Until today.
Email comes over. New reservation for Copper Creek for 4. Where is the 5th person??? The computer DELETED THE 5th PERSON!!!!!!
Copper Creek only sleeps 4....
I call and there is NOTHING THEY CAN DO. I HAVE 1500 in airfare. NOTHING THEY CAN DO except waitlist.
I cannot make fast pass reservations for my party bc it's only for 4. I am not confident ...knowing Disney being a member for 20 years that we will have a place to stay.
2 supervisors later...they FIND me a studio at poly. I dont want to stay at poly. But their is nowhere else. Here is the real kicker.....it was THEIR error and I HAVE TO PAY MORE. Did this ever happen to anyone? Insight please. I am beyond devastated and do not know what to do.