Just got this email from DCL .
We are booked for a June Med cruise.
03/06/2020
Reservation #:
Dear ,
Thank you for choosing
Disney Cruise Line. As you prepare for your European cruise, you probably have questions and concerns about Coronavirus Disease 2019 (COVID-19), and you should know that we are taking precautionary steps to protect our guests and crew members. Your health and safety, as well as that of our crew, is our primary focus. We are also committed to keeping you informed and updated, and are happy to address any questions you have in advance of your cruise and once you're onboard.
Currently, we have not made any changes to our European itineraries, though we are closely watching the situation in Italy. We are monitoring global developments and following the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings. We will notify you should itinerary changes be necessary.
In the meantime, please note that, for our departures from the U.S., the following guidelines are in effect and are likely to continue to evolve as more information becomes available:
- Currently, any guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.
- Any guest or crew member who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with coronavirus, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
- As is always our practice, we screen all guests and crew members before they board and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail. All guests and crew members will have their temperature checked by a nurse with a no touch thermometer prior to boarding, regardless if they are symptomatic or feel unwell. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
If any of these situations apply to you, please contact your Travel Agent or Disney Cruise Line at 1-866-325-2112 or 407-566-3510 so that we can discuss your options.
Additionally, given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our guests. Guests currently booked on European cruises through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling the telephone number above. The credit is non-refundable and standard prevailing rates will apply.
Disney Cruise Line consistently receives among the highest public health inspection scores. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. Some of these procedures include:
- Training for all of our crew members on how best to prevent the spread of illness onboard.
- Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children's facilities.
- Cleaning of all staterooms twice a day, and additional disinfection when necessary.
- Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
According to public health authorities, you can also help prevent the spread of illness by frequently washing your hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. In addition,
Disney Cruise Line has sanitation wipes conveniently available in multiple places on its ships, including entrances to dining areas. Covering your nose and mouth with a tissue (or with your upper sleeve) when sneezing, and avoiding sneezing or coughing into your hands or without covering your nose and mouth, is recommended.
If at any time during your cruise you believe you are ill, we ask that you please contact the ship's Health Center immediately. Our doctors and nurses are available to make sure you receive the appropriate medical care.
We will continue to provide you with information as this situation evolves and we appreciate your patience and understanding. We look forward to welcoming you aboard.
Sincerely,
The Cast and Crew
Disney Cruise Line
