mmackeymouse
DIS Veteran
- Joined
- Jul 15, 2008
Back in 2003, we purchased 4 tickets, which everything was used except for 1 Water Park and More ticket, each.
Along the way, the paper tickets were converted to the ticket cards then uploaded to My Disney Experience, so it was hard to know whose was what and what was where. So, I contacted Ticket Usage, and sure enough, we had 4 Water Park and More visits remaining. However, they were all under my mother's ticket. So, somehow, when we converted those paper tickets, they all ended up on my Mom's ticket card. Okay, fine.
The paper tickets were not assigned to people the way the current tickets are, so I don't know if they just put them all on the purchaser of the original tickets or they just picked someone to put them under, but alas, that's the situation.
Now, I know that generally speaking, you cannot use your own visits on other people, but I am hoping that because of where the original tickets came from, 4 different tickets, they would be willing to separate those visits out. Does anyone have any experience with this type of situation?
According to online chat, this is something that must be done at Guest Relations, but we were hoping to have it settled prior to going. I was going to try the call center or email next, but if the hard answer is...this can only be done at Guest Relations, then that's probably all we need to know.
Along the way, the paper tickets were converted to the ticket cards then uploaded to My Disney Experience, so it was hard to know whose was what and what was where. So, I contacted Ticket Usage, and sure enough, we had 4 Water Park and More visits remaining. However, they were all under my mother's ticket. So, somehow, when we converted those paper tickets, they all ended up on my Mom's ticket card. Okay, fine.
The paper tickets were not assigned to people the way the current tickets are, so I don't know if they just put them all on the purchaser of the original tickets or they just picked someone to put them under, but alas, that's the situation.
Now, I know that generally speaking, you cannot use your own visits on other people, but I am hoping that because of where the original tickets came from, 4 different tickets, they would be willing to separate those visits out. Does anyone have any experience with this type of situation?
According to online chat, this is something that must be done at Guest Relations, but we were hoping to have it settled prior to going. I was going to try the call center or email next, but if the hard answer is...this can only be done at Guest Relations, then that's probably all we need to know.