garris3404
Focus on the magic!
- Joined
- Oct 21, 2005
I made my initial ADRs at the 180 day mark, and I've added some more since then. I need to increase the number of people on all my ADRs from 2 to 4. I chose to use the website. I went under 'My Plans' and selected 'Change Reservations'. I increased the number of people to 4, selected the nearest time to the original time, and pressed the 'Search' button. I selected the same original time and pressed the 'Change' button. I selected the guest names, and pressed the 'Done' button. I received an error [We were unable to complete your request; please try again.].
When I tried with the MDE app on my phone, I didn't have the option to modify. It states "Only the guest who made this reservation, can modify it, cancel it or update the party."
I AM THE ORIGINAL GUEST!! It's very frustrating!! When I attempt to make a brand new ADR for the same time, it gives me the warning that I already have an existing ADR.
I was successful modifying some. However, I was not allowed to finalize the changes on others. So I called the 'not so helpful IT hotline'. They offered to transfer me to the reservations department, so they could help me rebook them all. Nope, I can do that on my own. They also said they could escalate the issue, but didn't know when it could be addressed? They said to check my email for updates. It should be a simple database fix. I'll wait a couple of days and see if anything improves. If not, I'll manually rebook them.
Very frustrating!!
When I tried with the MDE app on my phone, I didn't have the option to modify. It states "Only the guest who made this reservation, can modify it, cancel it or update the party."
I AM THE ORIGINAL GUEST!! It's very frustrating!! When I attempt to make a brand new ADR for the same time, it gives me the warning that I already have an existing ADR.
I was successful modifying some. However, I was not allowed to finalize the changes on others. So I called the 'not so helpful IT hotline'. They offered to transfer me to the reservations department, so they could help me rebook them all. Nope, I can do that on my own. They also said they could escalate the issue, but didn't know when it could be addressed? They said to check my email for updates. It should be a simple database fix. I'll wait a couple of days and see if anything improves. If not, I'll manually rebook them.
Very frustrating!!