I should have been a bit clearer but not sure it makes a huge difference. They didn't tell me it was exclusively the bands themselves that were the issue. They said we just had a lot of STUFF in general on our accounts. Bands, lots of previous reservations and FP. Multiple accounts that had been merged. Again I believe the word they used was "instances" on our account. I had been having some issues on the past few previous trips before that with logging in on phone versus PC and everything seemed buggy. Once they did whatever it was they did I didn't have any issue logging in and all of our bugs and glitches seemed to disappear. I have no idea of the cast member knew what they were talking about but whatever the person they were talking to over the phone did seemed to help us out because we have had no problems since. I will be interested to see how it goes on our upcoming trip.