Booking Tool Not Working??

[MeridaMonkey]

I've been trying since 8am to modify my reservation for Marathon weekend next January and I keep getting the darn dwarves!!! I get all the way to the end of the process, too, which is EXTREMELY aggravating!!

I've tried different browsers, incognito windows, using the mobile website on my phone, nothing works!!

Is this happening to anyone else?

 

[butiflfeet]

Yep, I'm right there with you. I tried to book a brand new reservation and I still get the dwarves telling me they're working on it. Looks like the website updates they did last night are working wonderfully

 

[DaveNan]

Add me to the list. Both Mobile and Chrome lead to the dwarves.

 

[MeridaMonkey]

Looks like the website updates they did last night are working wonderfully

Disney IT must have created the app for reporting the Iowa Caucus results.....I've been walking this reservation for 2 weeks and this is the LAST DAY I need!! Go figure

 

[Fratthouse]

Didn't work for me as well. Wish they'd open the phone lines at the same time they opened the online booking tool.......But at least comforting to know I'm not alone.

 

[Greg36]

Me too. Trying to modify to add a day and not working...

 

[butiflfeet]

Well I just got this message after trying to modify again

 

[MeridaMonkey]

And now I'm getting the following message:

Down For Maintenance
Please Try Again Later

All password-protected areas of this website are temporarily unavailable as we perform scheduled system updates. Please try again after 5:00 AM Eastern Time on Wednesday, February 5, 2020.
All of us at Disney Vacation Club appreciate your understanding as we update our systems.

 

[TexasChick123]

I didn’t know they were doing such an extensive update. I also though there was some update this past weekend from midnight until 5 am. Maybe I am mistaken.

 

[bobbiwoz]

Says to try again AFTER 5 AM February 5, that’s tomorrow!

 

[TexasChick123]

Could they update the wait list system while they’re in there? I’d like to know when I match versus waiting for an email after they get around to switching it. A recent post said someone at MS told a member that her WL had matched when she called about something else. She was in a hurry and said ok thanks but didn’t push the issue of filling it while handling her other issue because the trip was months away. Three weeks later, she noticed it was still sitting on her dashboard as a wait list and had to call to get them to fill it. Come on Disney!

 

[MeridaMonkey]

I just got of the phone with MS, the system is down for them as well so I couldn't even get them to modify my reservation....

 

[butiflfeet]

I tried calling and apparently the whole system is down. Member Services can't do anything right now.

 

[TexasChick123]

I just got of the phone with MS, the system is down for them as well so I couldn't even get them to modify my reservation....

I was just about to ask if anyone had tried calling. Thanks for the update.

 

[bobbiwoz]

I just got of the phone with MS, the system is down for them as well so I couldn't even get them to modify my reservation....

Wow!

 

[DVC_HK]

So no one is getting marathon weekend now lol

 

[jeneric997]

Thanks for reporting about MS- I was about to call.

 

[MooseBucks]

I feel like everytime I need to use DVC/MDE it is down or some other issue. DIS needs to implement better testing for these updates.

 

[mvndvm]

It's working now.

 

[butiflfeet]

It lets me select new dates now but when I hit continue it takes me to the "we're working on it" screen