mommy2allyandaveri
DIS Veteran
- Joined
- Sep 19, 2006
We have bought 2 beer mugs through our cruises. We brought one home to keep home and kept a token for future cruises. We brought our token on our cruise last month. The first day he handed it over at the bar and got a beer.
During the course of the cruise I checked our account balance and we were charged, not for the refill but for the mug. I explained that we did not buy a mug, that we had brought our token from a previous cruise.
A manager came over and said you cannot reuse the token and we need to purchase a new mug each cruise.
1. It DOES NOT say this on the token anywhere
2. We have been on 4 cruises. I DO NOT need 4 giant beer mugs at home
I was perturbed to say the least and finally the manager agreed to credit the charge.
Anyone else run into this? Thoughts?
During the course of the cruise I checked our account balance and we were charged, not for the refill but for the mug. I explained that we did not buy a mug, that we had brought our token from a previous cruise.
A manager came over and said you cannot reuse the token and we need to purchase a new mug each cruise.
1. It DOES NOT say this on the token anywhere
2. We have been on 4 cruises. I DO NOT need 4 giant beer mugs at home
I was perturbed to say the least and finally the manager agreed to credit the charge.
Anyone else run into this? Thoughts?
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