Absolutely fabulous! Most of the time they gave us gift cards, but once in a while they returned for cash. They took anything and everything back, even things people had bought that weren't on our registry, but were from BBB without a receipt.
Also---Our quilt started falling apart. We got that in July at one of the showers (might have even been June actually) and we just took it back like 2 weeks ago and they let us exchange with no problems. We didn't even have the packaging! They definitely stand behind the quality of their products.