We have pre-ordered lunch at BoG twice. Worked perfectly both times, and we saved time by not having to order at the kiosks. Not sure what the other "bad" reviews are, but it worked fine for us.
We saved a ton of time by pre-ordering. The lines to order at the kiosks we’re backed up into the lobby when we were there. We just walked right past them and were seated immediately. I highly recommend it!
Just be aware that if you have an ADR, the person who made the ADR has to order for and pay for everyone. So if some of you are on a separate dining plan, you cannot do it. Otherwise the person who orders has to pay for everything with the credit card they have on file in the app.
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