stephk1981
DIS Veteran
- Joined
- Oct 11, 2013
We are currently staying at Beach Club. When we checked in, we were given a room with a balcony light that cannot be turned off due to security ( and no black out curtains in this room.) We called down, they said the next day they could change our rooms, that's great, thank you. The next morning, while we were downstairs getting this sorted, housekeeping came into our room. This would be fine normally except for a few things. I had the do not disturb sign on the door, I had also declined housekeeping in app, and third I had specifically requested at the front desk to not have a maid touch our bedding or towels throughout our stay ( minus them stepping in to do room checks) because my daughter has severe skin allergies that can be set off by many things. We bring our own towels for her, and her own sheets and blankets that we make the bed with. While we were downstairs, the maid came in remade out bed with our blankets touching all of them, and took our personal towels and a flat sheet with her!! She was outside in the hall and I tried to speak with her but she could not understand English. I immediately went downstairs to notify them. They offered no help, but to say we will try to get your towels back. The next morning, they bought us new towels ( same brand name as ours, but a different color.) Saying they could not locate our towels. These towels were feom the last shopping trip I had with my mom before she died. I want MY towels back, I declined the new towels. What can I do from here? This is technically theft, do I not have reason to believe they should be able to find my personal towels? We already lost a full day having to do all of my daughter's bedding and me having to go get her special detergent, shouldn't they be trying hard we r to locate my items that they took.