We are platinum and today was the first day to book our excursions. I ran into some issues when attempting to log on at midnight trying to book a cabana at castaway cay. Even with how flaky Disney IT is, I'm not sure the issues I had were a coincidence. I was wondering if others have experienced the same behavior... Here's my experience:
I logged in to the DCL website around 9pm last night, before my 120 day window. I was able to start the on-line checkin, which I think is normal. When I tried to go to "book/plan activities", I got the page with the 7 Dwarfs saying they were working on it. No problem, it wasn't my booking time yet so I didn't expect to be able to select anything. I did find it odd that it went to that specific page that we get so often with Disney IT.
I was up just before midnight so I decided to try log in and book a cabana. When I tried to log in I got an error that basically said in big red letters, "We are having trouble finding your reservation, please call this number". I have multiple reservations (including fall 2020) and it wasn't showing any of those either. I tried the usual things including refreshing the page, logging out and back in, killing the tab and opening a new one, and killing my browser and starting a new one. No, I didn't try calling. I was able to log into my DVC account, but that is a different system. Then mysteriously around 12:05am, the problem resolved itself and I was able to see my reservation. When I got to book port adventures for Castaway Cay day, all the cabanas were booked, not suprising.
So my question is are they preventing platinum passengers from booking activities until after all the concierge requests have been satisfied? Don't get me wrong, I'm not complaining that concierge would have priority, I'm sure they are paying for the opportunity. I also wouldn't be upset if concierge could make actual reservations earlier as opposed to simply putting in requests. I'm just curious of the process, even if it isn't fully disclosed.
I logged in to the DCL website around 9pm last night, before my 120 day window. I was able to start the on-line checkin, which I think is normal. When I tried to go to "book/plan activities", I got the page with the 7 Dwarfs saying they were working on it. No problem, it wasn't my booking time yet so I didn't expect to be able to select anything. I did find it odd that it went to that specific page that we get so often with Disney IT.
I was up just before midnight so I decided to try log in and book a cabana. When I tried to log in I got an error that basically said in big red letters, "We are having trouble finding your reservation, please call this number". I have multiple reservations (including fall 2020) and it wasn't showing any of those either. I tried the usual things including refreshing the page, logging out and back in, killing the tab and opening a new one, and killing my browser and starting a new one. No, I didn't try calling. I was able to log into my DVC account, but that is a different system. Then mysteriously around 12:05am, the problem resolved itself and I was able to see my reservation. When I got to book port adventures for Castaway Cay day, all the cabanas were booked, not suprising.
So my question is are they preventing platinum passengers from booking activities until after all the concierge requests have been satisfied? Don't get me wrong, I'm not complaining that concierge would have priority, I'm sure they are paying for the opportunity. I also wouldn't be upset if concierge could make actual reservations earlier as opposed to simply putting in requests. I'm just curious of the process, even if it isn't fully disclosed.