We had many issues during our November stay, the toilet paper holder was broken, the door under the sink was broken and we had to take out the garbage can so the door wouldn't keep falling off every time the kids tried to throw something away. There was pen/marker/crayon all over the couch and chair. The dryer didn't get hot. One of our shades didn't close, as well as a few other small things.
None of these things really made a difference, we still love BCV and would stay there over any other resort. However, I have noticed a rate of decline since our first stay in 2009 (to be expected), and relayed this in a concise, detailed letter to MS. I received both a phone call AND an email. I was told that BCV is
"due for a total refurbishment starting in early 2014" in the email, and this was reiterated in the follow up phone call I received. So, if anybody is traveling to BCV this year you can expect many of these small issues to exist but as a PP said, they WILL address them if you call and most of these "issues" will NOT ruin your stay.
Also, the room we had was perfectly clean, so it's not a cleanliness issue; it's a wear and tear issue.
I would strongly encourage anybody with any issues while at BCV to speak up, let them know, they DO care.