Aladdin not ready for Wish maiden voyage

[NaturalNine]

No where does it list the # of shows....This is right from the web-site for a 3 night cruise and a 4 night cruise where it lists what is included...

Broadway-Quality Shows
Enjoy original Disney productions or live acts during your cruise.

They do, on multiple promotional websites/posts & press releases during the build up

 

[NaturalNine]

Ab

Well, just depends why individuals are cruising. We cruise for the ports and to be at sea. The shows have never been a reason to choose a particular cruise, they are just a bonus

Absolute opposite - if I wanted ports I’d choose a better itinerary and a far cheaper cruise line

Nassau and Castaway Cay no thanks! Disney don’t even have a casino or drink packages

But what they do offer; at a far more premium price point to its competitors, is quality entertainment that far surpasses its competitors and better MDR food. If they take away one third of their shows, you bet I’ll be coming at them for compensation!

Could’ve cruised RCCL, saved a tonne and enjoyed a casino, better ports, drinks packages and a bigger boat, not to mention decent internet - but for this vacation I wanted the entertainment that DCL promise

 

[tvguy]

A

Nassau and Castaway Cay no thanks! Disney don’t even have a casino or drink packages

LOL. And that is what Disney cruisers love.

 

[NaturalNine]

LOL. And that is what Disney cruisers love.

So in your opinion I’m not a Disney cruiser? Or simply not worthy of a differing viewpoint?

 

[tvguy]

So in your opinion I’m not a Disney cruiser? Or simply not worthy of a differing viewpoint?

Nope, didn't say that. Disney researches things to death and welcomes all, but I think a majority of Disney cruisers favor the lack of casinos and drink packages. Although given the recent flap on Carnival........they want to limit the unlimited drink package to 15 alcoholic beverages a day......it appears other cruise lines are rethinking drink packages. My liver hurts just thinking about 15 drinks a day.

 

[DCLCruiseFan09]

That's a pretty privileged position. Not everyone can sail multiple ships. This could be a once-in-a-lifetime sailing for many and it's irrelevant that it was available on other ships. The length of the delay sure makes it seem like Disney messed up here and I can understand the disappointment for those who paid for three big shows and got two, even if they have seen it before. Also, there is a big difference between what a contract allows a company to do and what it should do to maintain its brand image and ensure customers keep paying premium rates for their product. Disney is held to a higher standard because people pay more for it. They should do something here to make up for not delivering what was sold, like a small onboard credit, or a special guest performer. Just my two cents and how I would run the operation if I wanted people to associate my brand as being better than others.

P.S. I wouldn't feel the same way about a missed port, which is just part of cruising, and can't be fixed with adequate planning and resources. I wouldn't even feel that way about a show canceled last minute because of an emergency. This seems different.

It's comical that you think its "privilege" to sail on a ship that has been available to the public for 9 Years...

Each ship traditionally has 3 main stage shows that are made up of the same performers. Two brand new shows, one repeat. The majority of cruisers at the moment, especially when the ship is brand new are Platinum/Gold/DVC repeat travelers who HAVE SEEN Aladdin most likely before on the Fantasy, at California Adventure, On Broadway, the list goes on.

Contrary to your diatribe, they are simply not going to worry about a show that has been available in some form or another for the last 20 years.

They are offering the flexible moves still. If you are THAT concerned about it, move your sailing. At least they were nice enough to let you know in advance.

 

[brentm77]

It's comical that you think its "privilege" to sail on a ship that has been available to the public for 9 Years...

You do realize that the vast majority of the world can't even afford one DCL cruise, right? It's not about how long it has been sailing, its about the fact that some of us are very privileged to sail DCL once, let alone, multiple times. I have had multiple business professionals comment to me that they could never afford a DCL cruise. It's a very privileged position to tell someone to get over it, because they should have already seen it on their last multi-thousand-dollar cruise. The fact that you can't even see that when it's pointed out isn't comical, it's sad. Not everyone has the same advantages in life as you apparently have.

Besides, regardless of whether they could have taken 100 previous cruises, they still aren't getting what they paid for.

If you are THAT concerned about it, move your sailing.

Not everyone can just change vacation plans on short notice. But I don't even have a sailing booked on the Wish right now. I was offering my support for those who are disappointed and agreeing with them that Disney should do something as a goodwill gesture. I can relate, because DCL pulled the same thing on us, canceling Aladdin two weeks before our Fantasy sailing, without even the slightest acknowledgement of why it was a big deal to guests.

Contrary to your diatribe, they are simply not going to worry about a show that has been available in some form or another for the last 20 years.

It's just an opinion. Many of us come here to hear other opinions. You offered a counter opinion based on a privileged view of the world. Apparently the same viewpoint held by DCL execs who are out of touch with how this makes their brand look to those who feel they were sold something they aren't receiving. "Surely they have seen it before! Or should have!" "Let them eat cake!"

These little things add up and change consumer opinion over time. You may disagree, but many of those paying for the product think they are losing an important part of what they paid for. I personally would do more to protect the brand in cases like this one. Like I said before, people will pay more because they expect more. If that changes, that goes away for DCL.

It's totally cool to disagree that this is an event warranting a goodwill gesture; it's your reasoning to get to that conclusion that I take issue with.

 

[NaturalNine]

It's comical that you think its "privilege" to sail on a ship that has been available to the public for 9 Years...

Each ship traditionally has 3 main stage shows that are made up of the same performers. Two brand new shows, one repeat. The majority of cruisers at the moment, especially when the ship is brand new are Platinum/Gold/DVC repeat travelers who HAVE SEEN Aladdin most likely before on the Fantasy, at California Adventure, On Broadway, the list goes on.

Contrary to your diatribe, they are simply not going to worry about a show that has been available in some form or another for the last 20 years.

They are offering the flexible moves still. If you are THAT concerned about it, move your sailing. At least they were nice enough to let you know in advance.

You do realise there’s an entire world outside of Florida yeah?

Many cruising on the Wish are from other parts of USA and some other parts of the globe. We are travelling from australia, 20+ hour flight away, and we are extremely privileged that this is our second Disney cruise after sailing on Wonder in 2019. The stage shows are a massive factor when we select DCL and the fact that 33% of the stage shows are cancelled is a big disappointment

 

[DCLCruiseFan09]

You do realise there’s an entire world outside of Florida yeah?

Many cruising on the Wish are from other parts of USA and some other parts of the globe. We are travelling from australia, 20+ hour flight away, and we are extremely privileged that this is our second Disney cruise after sailing on Wonder in 2019. The stage shows are a massive factor when we select DCL and the fact that 33% of the stage shows are cancelled is a big disappointment

I do. I am unsure if you do seeing as how versions of Aladdin have been available for years in multiple different settings. So convenient to pass over that!

 

[NaturalNine]

I do. I am unsure if you do seeing as how versions of Aladdin have been available for years in multiple different settings. So convenient to pass over that!

So you go to McDonald’s and order a cheese burger

They charge you for a cheese burger

Then they come out and say, sorry, cheeseburgers aren’t ready and won’t be for a few weeks, we’ll provide you 2 x cookies instead

You wouldn’t be accepting of this, even though cheeseburgers have been available in many different settings before hand,

 

[Sykes]

It's comical that you think its "privilege" to sail on a ship that has been available to the public for 9 Years...
...
Contrary to your diatribe, they are simply not going to worry about a show that has been available in some form or another for the last 20 years.

The same could be said of Castaway Cay. After all, it's been available in some form or another for the last 20 years. It's usually only one of 2 or 3 (or more) ports on the itinerary. There's been plenty of opportunity for all of the Gold or Platinum guests to visit it! But you can be darn sure that a lot of people are disappointed whenever the ship isn't able to dock, and if possible many people would certainly book away if they knew in advance it was going to be canceled.

We all sail for different reasons. I personally choose Disney for the entertainment and activities, and a missing show would be a pretty big deal for me--in fact, a much bigger deal for me than something like missing Castaway Cay.

 

[DCLCruiseFan09]

So you go to McDonald’s and order a cheese burger

They charge you for a cheese burger

Then they come out and say, sorry, cheeseburgers aren’t ready and won’t be for a few weeks, we’ll provide you 2 x cookies instead

You wouldn’t be accepting of this, even though cheeseburgers have been available in many different settings before hand,

So you Go on a cruise ship

And a company prioritizes two new shows over one old show and are nice enough to at least let you know in advance that its cancelled but instead your ungrateful and demand other things like "compensation" even though the cruise contract that you signed and forgot that you did which says that entertainment offerings are always subject to change and are not guaranteed.

You also understand that the performers on board the ship are HUMAN BEINGS not jukeboxes that need time to ensure the two brand new shows shows that they are offering are up to snuff instead of 3 High school quality shows that you now don't like because the company just pushed them to that third show just so you could SEE A SHOW THAT HAS BEEN AVAILABLE FOR 20+ years in multiple different formats around the world.

Works both ways. At least in this sense we are on topic instead of making simpleton comparisons that have no actual benefit to anyone.

 

[Cliffside]

I’m just glad we got Little Mermaid…although it did have to stop twice during the 6;00 show last night…I guess they are still working on technical kinks..

We also didn’t get Uncharted Adventure…the interactive game they had announced last year …asked entertainment staff…tech issues …so not ready…was listed on comment card so I guess they plan to roll it out at some point.

 

[NaturalNine]

So you Go on a cruise ship

And a company prioritizes two new shows over one old show and are nice enough to at least let you know in advance that its cancelled but instead your ungrateful and demand other things like "compensation" even though the cruise contract that you signed and forgot that you did which says that entertainment offerings are always subject to change and are not guaranteed.

You also understand that the performers on board the ship are HUMAN BEINGS not jukeboxes that need time to ensure the two brand new shows shows that they are offering are up to snuff instead of 3 High school quality shows that you now don't like because the company just pushed them to that third show just so you could SEE A SHOW THAT HAS BEEN AVAILABLE FOR 20+ years in multiple different formats around the world.

Works both ways. At least in this sense we are on topic instead of making simpleton comparisons that have no actual benefit to anyone.

Time to get those Mickey coloured glasses off champ....

 

[DCLCruiseFan09]

Time to get those Mickey coloured glasses off champ....

Time for you to come back to reality. Nothing I said was Pro-Disney. I didn't even say the word. Everything was a simple explanation of what happens when you've been involved in Theatre performance in some way or another throughout your entire life and know better than to complain about something trivial.

 

[AquaDame]

Time for you to come back to reality. Nothing I said was Pro-Disney. I didn't even say the word. Everything was a simple explanation of what happens when you've been involved in Theatre performance in some way or another throughout your entire life and know better than to complain about something trivial.

I'm struggling to think its something trivial when folks deep into August are getting the same letter saying it still won't be running. This sounds like it is beyond normal technical difficulties or staffing issues.

 

[happycamper47]

I'm struggling to think its something trivial when folks deep into August are getting the same letter saying it still won't be running. This sounds like it is beyond normal technical difficulties or staffing issues.

Exactly, that is why it is, in my opinion, ludicrous to call it a DCL fail. Again, just my 4 cents, since we now have rampant inflation..

 

[asgur5]

I do. I am unsure if you do seeing as how versions of Aladdin have been available for years in multiple different settings. So convenient to pass over that!

Not in australia. Which is where the poster is from.

plus it was advertised as part of the sailing.

if you buy tickets to a show (and part of thousands of dollars you pay for a cruise is for tickets to the advertised shows) and the show cant run then you get fully reimbused for not getting to see the show. Its just expected. Has something to do with basic consumer rights.

its very weird for people to defend companies for failing to provide what they advertise without some form of compensation.

 

[BK2014]

if you buy tickets to a show (and part of thousands of dollars you pay for a cruise is for tickets to the advertised shows) and the show cant run then you get fully reimbused for not getting to see the show. Its just expected. Has something to do with basic consumer rights.

Expectations and rights are not the same thing. Rights are enshrined in law or contract, and what you are describing is not a right that is guaranteed in this situation. The right that the consumer has is to not sign a travel contract for a cruise that in reality guarantees very little.

From the DCL terms and conditions:

"In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and conditions contained in the Cruise Contract shall control."

I am not saying people can't be upset by these things, its just that no one's rights are being violated.

 

[DCLCruiseFan09]

Not in australia. Which is where the poster is from.

The Broadway Musical was in Australia for almost 3 years.

Could have seen it at any point in that time.