Ok, final update on my saga to get my expired AMs tickets converted.
First, I started out using the number on this page :
https://disneyworld.disney.go.com/en_CA/help/phone/ for existing tickets. This was my first and greatest mistake
1st day - called at 8am, told 167 minute wait. Held for a while, just in case it was wrong, had to drop for meeting
2nd day - called right at 7am. Got through to cast member number 1, she couldn't help, told me she was transferring to ticket services, that said "more than 10 minute wait". 45 minutes later, hang up for a meeting.
Today - called right at 7am. Had a helpful cast member that wanted to assist, but couldn't see my tickets. Said she was resorts, even though, remember, I've been calling the supposed ticket number. Says she will transfer to ticket services. Wait on hold just over an hour, next cast member can see my tickets, but can't do anything with them because they are Canadian resident tickets. Says he will transfer me to ticket services (WHAT??). Next on hold says over 2 hour wait, rage and hang up.
Come back to Disboards, hoping someone can help with a better number. Aug2020distrip very helpfully provides the number 407-939-1289 and their much better experience getting this done. I call that number, press 4 for tickets, 1 for expired tickets, 1 for a callback. Says callback will be over 160 minutes, fine, it's Saturday, I'm good.
Call back came in about 60 minutes, but then I had 30 minutes of silent hold. Music comes on for 30 seconds, finally an agent who can actually help me picks up!
I had managed to get some pixie dust back in 2020, and had upgraded our 7day AM tickets to 7 day park hopper plus. I changed those to 6 day hopper plus, fixed date starting Aug 15, changed my daughters child ticket to adult. Cost was $315.12USD. I then added
Genie+, so total was $698.52USD. I paid with my Disney gift cards I get from PC points (buy groceries on points, get equivalent in gift cards trick).
We finally have tickets for this summer!