ottawamom
The "Air Miles" Lady
- Joined
- Mar 9, 2005
So, someone on that air miles Facebook page told me that she was also missing 700 air miles from the Back to School promo, so she sent a Facebook message to Air Miles about it and they gave her the missing air miles. she told me to try it, so I did.
I sent a Facebook message, told them that I was not happy about the missing 700 air miles. They got back to me, asked for my air miles acct number, the receipts and the dates of the 5 qualifying purchases. I told her I didn’t have the receipts on me, but she just needed to check my account to see the purchases. I also gave her the store names, the dates of the purchases, and the before tax amount spent at each store. It took about an hour, they messaged me back and said that my account had been credited with the missing airmiles! Made my night!
I'm really glad this worked for you. But, it bothers me that Airmiles is treating its cardholders so inconsistently. It's really bad PR for them to handle things in this manner. If they have indeed been told not to manually adjust any accounts until after Oct 25 then that is how they should deal with each and every request.