AP Only Info Thread Reservation System /Extensions / Refunds

[cindyfan]

Anyone that purchased AP through Sam's Club and ask for full refund? how was it handled?
Would Disney give you the option to send you a Disney Gift Card? Or credit towards another AP for future use?

 

[DisneyHomework]

I'm sure you will all roll your eyes at this question..... and I should know...... but I am just verifying....
If your AP says "expires on Oct 21" that means the actual last day that it can be used is "Oct 21st"? Right?

Yes you can use it on the expiration day!

 

[cindyfan]

Yes you can use it on the expiration day!

thanks

 

[Judique]

I'm sure you will all roll your eyes at this question..... and I should know...... but I am just verifying....
If your AP says "expires on Oct 21" that means the actual last day that it can be used is "Oct 21st"? Right?

Yes. An AP is usually 366 days. Unless it is 367.

 

[Runnsally]

Yes. An AP is usually 366 days. Unless it is 367.

Perhaps folks should be dividing by 366 when predicting their refund

 

[Best Aunt]

Perhaps folks should be dividing by 366 when predicting their refund

Leap year?

 

[llachance]

So just went to cancel my pass. Renewed it in 2020 within days of them closing the parks down literally and I am told I am do a partial refund for my completely unused pass. I wonder how much of my 1K they are going to refund? Since it appears that that I may not receive anything until Mid Sept according to the email I guess I will just cross my fingers that I get something.

 

[DeeBee3]

Has anyone heard a rumor of when APs will go on sale?

 

[dagored]

Has anyone heard a rumor of when APs will go on sale?

I don’t see Disney selling new AP’s until next year. The less annual passes the easier it is for them to control capacity by selling tickets instead, and less AP holders to upset.

 

[JessLCH]

I'm actually confused because we opted to cancel our APs as soon as week got the email. Received confiration that we opted to cancel. But now MDE it is showing that they extended our APs by a month!?

 

[Robo]

Perhaps folks should be dividing by 366 when predicting their refund

Leap year?

Yes. An AP is usually 366 days. Unless it is 367.

Further info:
An AP for a non-leap year is valid for 366 days (you count the FIRST day and the LAST day (same date counted twice, just 1 year apart.)
A leap year (in general) adds an extra day to that number, so 367.

 

[Robo]

I'm actually confused because we opted to cancel our APs as soon as week got the email. Received confiration that we opted to cancel.
But now MDE it is showing that they extended our APs by a month!?

Not too surprising with MDE...

 

[SEEING THE SIGHTS]

I NEED HELP, No one at WDW can tell me how much I will get back when a sell back my A/P back to them. Its like asking a car salesman how much is that car but he can't tell me till after I buy it?????
our out of state passes will expire on 4/26/2021 that gives me 289 unused days from 7/11/2020 and we paid $1,191.74 each so that amount divided by 365 days gives me a daily cost of $3.26 so does ANYONE know if it works like that 3.26 X 289 = $942.14
Just got off the phone with WDW asking for the amount that I paid and asked the castmember if she could tell me that my math was correct and she said something about the amount of time that pass had been used so far may be a factor . What gives??? Am I the only one that thinks its insane to not know the amount of the refund before making a choice

 

[Judique]

So just went to cancel my pass. Renewed it in 2020 within days of them closing the parks down literally and I am told I am do a partial refund for my completely unused pass. I wonder how much of my 1K they are going to refund? Since it appears that that I may not receive anything until Mid Sept according to the email I guess I will just cross my fingers that I get something.

My guess is that you will get most of it back, subtracting the few days between when you renewed and the closing in March. If you don't, call and question.

 

[Best Aunt]

I'm actually confused because we opted to cancel our APs as soon as week got the email. Received confiration that we opted to cancel. But now MDE it is showing that they extended our APs by a month!?

I believe they are not officially cancelled until August 12 and you can use it until then even though you requested the refund. It should show that it has been extended (original expiration date plus 117 days). If may show another month after that, but that extra month is useless to you if you cancelled.

 

[Best Aunt]

I NEED HELP, No one at WDW can tell me how much I will get back when a sell back my A/P back to them. Its like asking a car salesman how much is that car but he can't tell me till after I buy it?????
our out of state passes will expire on 4/26/2021 that gives me 289 unused days from 7/11/2020 and we paid $1,191.74 each so that amount divided by 365 days gives me a daily cost of $3.26 so does ANYONE know if it works like that 3.26 X 289 = $942.14
Just got off the phone with WDW asking for the amount that I paid and asked the castmember if she could tell me that my math was correct and she said something about the amount of time that pass had been used so far may be a factor . What gives??? Am I the only one that thinks its insane to not know the amount of the refund before making a choice

Original expiration date plus 117 days that the parks were closed equals extended expiration date. Refund is from 7/11/2020 to extended expiration date. Cast members should have the figures at their fingertips but they don’t, so don’t bother asking them.

 

[JFox]

I've run my numbers and happy with the estimated refund. Won't know the actual refund until September. We haven't canceled yet but will before August 11. I'm hoping to get the "I'm Sorry" AP magnet that was announced in June. I know it's silly but I still want it. I wonder if at the time of mailing it would be based on the current active AP's or include those who were active.

After canceling we won't buy AP agin until we are 100% positive on our next trip. We have January & March 2021 booked just in case.

 

[keishashadow]

Am keeping two of our family’s APHs running.

The 3rd I am waiting out to see if there may be (ahem) another extension due to park closure. Figure i can wait until at least 8/10 to make that call

Problem is, didn’t receive an email link for that pass.

Also, when I called in the past re this matter, the CM was able to research & tell me what form of payment I used for the other two APs. One on a CC, the other was a disney GC.

They couldn’t find the info in their system for the 3rd one. They did verify I bought the renewal voucher thru DVC member services.

Bad enough not knowing how much the refund for the totally unused AP will be, but combine with the idea of needing to check my CCs and perhaps an old disney GC that i’ve Since tossed is daunting.

I don’t see Disney selling new AP’s until next year. The less annual passes the easier it is for them to control capacity by selling tickets instead, and less AP holders to upset.

I’m thinking the exact opposite...

Creating an ‘artificial demand’ by currently delaying the purchase/renewal vouchers (DVC members), will churn interest in purchasing the passes among many who may be sittting on the fence

The cash infusion of the likely inflated sales would also provide a bump in revenue

Original expiration date plus 117 days that the parks were closed equals extended expiration date. Refund is from 7/11/2020 to extended expiration date.

This was the info I was hoping to find here. Thank you!

 

[Best Aunt]

Figure i can wait until at least 8/10 to make that call

Just my two cents, but I personally would not wait until the very last minute. Sometimes when they are busy with these things, you get the "all circuits are busy" when you call and you can't get through at all. Sometimes you can get through but if you must to be transferred to another department, and if the hold time for that department would take you past the department's closing time, they won't transfer you. Hold times this spring/summer have sometimes been several hours long. And sometimes, just when you want to call, they make another announcement which causes the phone lines to be flooded for a completely different reason but still makes it difficult to get through. (Based on reading this thread and the thread for people who had to switch hotels because their hotel either would not be open or would not be open to the general public because the NBA got it.)

Edited to add: it’s all over Twitter this morning that the reopening dates have been pushed back for some resorts. That’s exactly the kind of announcement which makes the phone lines busy, as people try to switch to another hotel. That’s why I say don’t wait until the very last second because you never know what announcement might come which messes up your phone plans.

 

[keishashadow]

Hold times this spring/summer have sometimes been several hours long.

Thanks for that reminder that I prob won’t be alone trying to work that strategy

at one point had 2 different people calling in Trying to settle park reservation issue on day 1

wondering if WDW would just consider a refund on a new GC in my situation ??? Guess it doesn’t hurt to ask