AP Only Info Thread Reservation System /Extensions / Refunds

[KristinU]

I so want to see the math on the refund. And what if your platinum pass was an upgraded hopper? Prorated upgrade or prorated value of the Annual Pass?

This is exactly our scenario! A couple of pages back you can see my documentation from my extremely unsuccessful chat trying to find out the calculation method. It sure would be nice to be able to make an informed decision!

 

[ShadowRegent]

This is exactly our scenario! A couple of pages back you can see my documentation from my extremely unsuccessful chat trying to find out the calculation method. It sure would be nice to be able to make an informed decision!

My partial refund for the closure period was from an upgraded park hopper. It appears to have been prorated based on the full price of the AP.

 

[teacher31]

So it’s a refund for one month? What about the closure period? Any compensation for that time period?

 

[elgerber]

I think it goes pass-by-pass. I only have two on my account: my paid-in-full Gold and my bf's monthly Silver. I got two emails: one with a link leading to a Contract ID for his, and one with a link leading to my name and Gold pass as identification for mine. I don't know how this will be for other people, but that was my experience. The emails were about an hour apart.

Thank you! I just got two more emails, which makes sense. 3 of our 4 are on my MDE the 4th is on my dd's MDE.

 

[Pdollar88]

I’m agonizing over what I should do. It’s tempting to cancel my pass and rebuy with the refund. But I’ll probably just take the extension.

If I can go in early 2021, I’ll still consider having the pass a slight success, even if I eat a little money.. I’m out of state and don’t get many trips to an AP anyway.

I renewed my pass and we were set to go in late February but got canceled due to non COVID illness. So I haven’t used a single day of this year’s pass. My Pass extension puts me from July - March for the refund.

It’s hard to know what to do!

 

[randumb0]

I don't see where it says passes. I have 3 passes on my account and only 1 email. I clicked cancel so hopefully it applies to everyone

 

[Physics Guy]

So it’s a refund for one month? What about the closure period? Any compensation for that time period?

Check if your passes were extended for four months. Mine were (even though I asked for a refund in June). Same end result, getting refunded the remainder of my passes + extra four months for closure.

 

[570traveler]

Question...my DH and I both have active AP’s (expiring 3/21). We also both have AP vouchers in our accounts. We have 2 trips planned (Nov and Dec) with park reservations made for those.
IF I cancel our active AP’s will our park reservations be safe because we have AP vouchers?

 

[ipianomantanner]

They’ve already extended the date on your pass, right? I think it’s August 12 through the new expiration date...

It is. I messed up. The constant frustration and anger about this whole mess made me stupid for an email. Thank you

 

[kelpricer]

DD’s AP still shows original expiration date, December 14. No email yet. Should that expiration already have been extended since I didn’t request partial refund for the time closed? I’m so confused

 

[hertamaniac]

Cancellation confirmation e-mails now coming through.

 

[Takket]

so right now my pass expires August 1st....... i just got the e-mail saying i'm getting an extra 30 days to that puts my at August 31st........ is disney still doing the 30 day grace period to renew, which would give my until the end of October to decide if i want to renew?

 

[randumb0]

Cancellation confirmation e-mails now coming through.

View attachment 510134

I just wish I knew if that ws for one pass or all of the passes on my account

 

[StacyStrong]

I canceled. No freaking clue what I’ll get back but I have no intention of going back any time soon.

it’ll be interesting to see how they refund me since I bought my pass through sams club?

 

[KristinU]

My partial refund for the closure period was from an upgraded park hopper. It appears to have been prorated based on the full price of the AP.

Thanks, appreciate the tidbit of info!

 

[Runnsally]

In case this helps anyone navigate the system...

My wife and I each have platinum APs and requested an online refund for both. I manage the MDE account for both of us and today I received two emails regarding cancellation. One email had a unique cancellation link for my wife’s pass, the other for me (we have different last names). So had to cancel each pass separately.

 

[only hope]

That’s if they got the extensions correct on all passes....

Well, they haven't even gotten the first round of extensions correct to make up for the closure period. Mine hasn't been extended. Just sent an email.

 

[Best Aunt]

Cancellation confirmation e-mails now coming through.

View attachment 510134

Hey @hertamaniac, this was super helpful. Thank you so much for posting.

 

[maccagerl]

UGH! So I haven't had the use of my pass since March, but they are only refunding from July 11 to my expiration date? What about March, April, May, and June???????

And no mention at all of how much money I will be refunded. It's very hard to make an informed decision when you are not informed.

"In lieu of a one-month extension, your annual pass will be canceled. Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

 

[mitsukoshi samurai]

Did anybody select the wrong options by mistake