AP Only Info Thread Reservation System /Extensions / Refunds

[cmp3400]

If I cancel my AP now, are they still selling APs? Meaning, come next month or September, I can still purchase a new pass, right? They haven't stopped selling APs right?

From what I understand (and it seems to change often...)
You can not buy tickets for 2020 at this time, MAYBE later this summer

 

[FinallyFL]

Any word on how much the partial refunds will be? We have reservations for end of August that I might use if the partial refunds are not significant, but I have 4 APs, if the refund is say $400 for each AP I feel like it would cost $1,600 extra to go so since we are on the fence anyway with all the reduced experiences we would take the refund and try again next year.

A "partial refund" is the most detail that I've read.

 

[CarolynFH]

Anyone had success upgrading a Gold AP to Platinum over the phone recently? We have DVC Gold APs with expiration extended into February and want to upgrade to Platinum to cover our December trip.

 

[KristinU]

I decided to experiment with my account. I had 6 days booked in January (I posted Feb earlier, but that's not correct). This morning the system let me book one offsite day in September. I went in and canceled one day in Jan and was able to add a second day in September. I then canceled a second day off my Jan trip and was able to add another day in Sept. So now I'm holding 3 days in September and 6 days in January. I am not able to add any days back to the January trip as the system is now saying I've reached my limit.

This is basically what I found. I had my onsite Christmas week park reservations, 9 days total. Tried to make 3 more AP park reservations today and couldn't. System said I had already reached my limit. Dropped the last day from December trip, and I was able to make a single day in August. I didn't try doing a second day drop from my Christmas trip, but I'd imagine that it would follow suit like yours @HockeyMomNH .

I contacted the person that had responded to my email query about this scenario last week. I'm not sure that I was supposed to actually keep her direct number and use it again, but she was very gracious and helped me again and ended up opening a ticket with Disney IT.

It is clear that I'm tagged with both AP and Resort bucket booking abilities, so not an either/or. But just weird that it is capped for me at a random combined 9 days. In re-reading your post @HockeyMomNH it looks like you're sitting at 9 total days of reservations, is that right? Maybe there's some magic number 9 now???

 

[DisneyCoach13]

Not to add even more information. But I was just told by phone from a Disney Tech AP Holders have 14 days they can book regardless and soon as they are used another day opens up. Obviously this is not happening for most or any person that I've heard of.

 

[DebbieT11]

I had 9 resort days booked in September. Monday, I booked 9 park day ressies... yahoo! Today, tried to book a random park day ressie in late July, no joy. Dreaded "Reached limit of Park Ressie" message. Dropped the departure day of park ressie for Sept trip, and was able to make a July park ressie. But only ONE day, no more.

 

[lovethattink]

best phone number to call about the 4 months extension on AP?? thanks

Passholder support line:
407-560-7277

 

[aviva5675]

Cannot get thru on phone, of course, anyone know how soon the extension dates will hit the account? Ours expires beginning of Oct and would like to make ressies.

 

[2vets]

It is clear that I'm tagged with both AP and Resort bucket booking abilities, so not an either/or. But just weird that it is capped for me at a random combined 9 days. In re-reading your post @HockeyMomNH it looks like you're sitting at 9 total days of reservations, is that right? Maybe there's some magic number 9 now???

I'm working on my sister's reservations (she has a Fl resident gold AP) for a long weekend trip at the end of August- I have 3 nights at CR and tix for my length of stay, and she has 2 nights and an AP - we made our Fri/Sat/Sun plans - so 3 park passes each. I added a 4th for myself for my Thursday arrival. She may come in a day earlier (still debating, she'd add another CR resort day most likely), so we wanted to get her that additional park pass, just in case. And we can't. She is stuck at 3 days.

 

[georgina]

I didn't even try this morning, just looked and I am not able to make any park ressies for offsite days with my AP. I had trouble Monday because my October reservation was in several separate DVC rental pieces, so multiple reservations there. Finally got those fixed up Monday night (11 day passes). Not able to make a couple in early December. Oh well. If I can't get one later I will just go to Universal more.

 

[HockeyMomNH]

This is basically what I found. I had my onsite Christmas week park reservations, 9 days total. Tried to make 3 more AP park reservations today and couldn't. System said I had already reached my limit. Dropped the last day from December trip, and I was able to make a single day in August. I didn't try doing a second day drop from my Christmas trip, but I'd imagine that it would follow suit like yours @HockeyMomNH .

I contacted the person that had responded to my email query about this scenario last week. I'm not sure that I was supposed to actually keep her direct number and use it again, but she was very gracious and helped me again and ended up opening a ticket with Disney IT.

It is clear that I'm tagged with both AP and Resort bucket booking abilities, so not an either/or. But just weird that it is capped for me at a random combined 9 days. In re-reading your post @HockeyMomNH it looks like you're sitting at 9 total days of reservations, is that right? Maybe there's some magic number 9 now???

Just to add to the confusion, I went ahead and booked my DVC reservation for Princess Weekend in February this morning too. I was able to add park reservations for that trip without dropping any others. Essentially, I have the same amount of park reservations as I do resort reservations. The difference being that three of them are now in September instead of during my January trip.

 

[Trinitys Ghost]

I called one of the numbers and surprisingly got through in about 15 minutes. Spoke with a kind CM lady who confirmed that indeed, if you booked park rez's (3 days or more) to coincide with a resort stay, you should NOT be able to book additional, random AP park rez's.
Those who were able to book an additional 1 to 3 random park rez's today, beware. Keep an eye out on those to see if they stick. Technically those should not have been possible to make.

 

[Cliffside]

Forgive me if this has been discussed..I have been following many threads ...
i just looked at the resort availability calendar and I am a little confused..if I have a resort stay with an AP... which calendar should I be looking at. There looked like quite a few days in August that there were no parks available for Annual Passes...so do I need to go by that or click on resort stay to find out what days I can enter.

 

[yulilin3]

Forgive me if this has been discussed..I have been following many threads ...
i just looked at the resort availability calendar and I am a little confused..if I have a resort stay with an AP... which calendar should I be looking at. There looked like quite a few days in August that there were no parks available for Annual Passes...so do I need to go by that or click on resort stay to find out what days I can enter.

If you are staying onsite, you use that calendar

 

[nicko]

Add me to those who think the equitable thing for Disney to do is to put my AP on hold until it is usable under the terms I purchased it under. In other words, I should have the option to have it turned on when park hopping is back, there are no 3 day park reservation limits, there are fireworks/parades etc.

This option of potentially getting a prorated refund doesn't seem too fair either. I suspect you will get a prorated refund based on what you paid for the AP. In my case, my AP expires on Aug 1st. That means I would get back (137/365) 37% of what I paid for it which is .37*$850 = $315. I purchased my AP 18 months ago before two very large price increases. I am losing 37% of today's admission value but I'm being refunded on the value in 2018. I think any prorated refund should be in today's AP price since that's what I'm losing.

Taking this argument even further, if I'm losing 37% of the value of my AP, maybe instead of a refund, I can have an option of purchasing a new AP (sometime in the future) at a 37% discount.

 

[PrincessV]

I fired off another email to WDW. I was polite, but firm and clearly unhappy. I have no expectations of a reply, but it felt good, nonetheless. Happy weekend, all!

 

[disneygrandma]

I also sent another email. If we had purchased a date based 2 day ticket, or even a 10 day ticket, we would be able to pick the days when we wanted to use them....all the way out to Sept 26, 2021. The people with those tickets also have the options of getting refunds, or using the value to purchase new tickets for visits after Sept 26, 2021.

However, we purchased Platinum Plus Annual Passes that we activated Dec 12, 2019. When the parks closed down in mid-March, that meant that we had only used about 3 months out of the 12 months. Unlike the people who had purchased one trip multi-day tickets, we're being told to take an extension of the 4 months the park was closed. That means our new expiration date is April 6, 2021. With the one month that is supposed to be added, that would take it to approx May 5, 2021. So we have until May 5, 2021 to use approx 270 days, while the person with a possible 2 day ticket has until Sept 26, 2021. Not fair!!! First off, because of our age, and other underlying medical conditions, it's advised that we don't visit the theme parks, and we wouldn't want to at this time. Second, the main reason we wanted to use our AP's was for a large family trip that was to be late May-early June 2020. We want to try and reschedule it for June 2021. Our AP's wouldn't cover that time frame with the current extension. If we had known this would have happened, we would have held on to our vouchers and things would have been OK. But my husband and I wanted to experience WDW at a slower pace during the holidays. We didn't feel guilty about taking that trip because we knew that we had our upcoming family trip. We would like to have our AP's paused, or frozen, until the time we feel comfortable enough to visit the parks again, and our family's schedule would allow it.

I would think it would be simple, or at least doable, to enter these paused AP's in to MDE. Right now those date based tickets are in MDE showing the date they need to be used by, and the number of days the ticket is for. So for our AP's, as an example, instead of reading a 10 day ticket expiring on Sept 26, 2021, it might read a 270 day Platinum Plus pass ticket expiring on Dec 31, 2021. (or even a later date in 2022) We would be able to make Park Reservations (and FP's if they ever materialize again) based on those tickets. The Park Reservations (FP's) could be canceled if things don't work out. But once we actually use the ticket by swiping/scanning in to the first park, then the clock will start counting down on the days remaining.

We want the use of our AP's, and hopefully with all of the benefits and features that are suppose to be included. We don't want a refund because that doesn't really help us out. I'm also worried that the refund will be for just the 4 months of closure time, and not for the time remaining.

Disney should seriously consider this option of pausing, or freezing, AP's for use at a later date. It's a Win-Win for all of us.

 

[2vets]

I called one of the numbers and surprisingly got through in about 15 minutes. Spoke with a kind CM lady who confirmed that indeed, if you booked park rez's (3 days or more) to coincide with a resort stay, you should NOT be able to book additional, random AP park rez's.
Those who were able to book an additional 1 to 3 random park rez's today, beware. Keep an eye out on those to see if they stick. Technically those should not have been possible to make.

I haven't gone through this whole thread - but why in the world would they do that? In effect, that punishes AP holders who went one better and also had committed to a resort stay or two but also want to do the occasional day trip.

 

[Spikester]

i had a room at the Dolphin for Aug, and when I entered it into MDE, it only picked up my traveling companion. So my visit in Aug takes up my 3 days, while my sister's visit is tied to the Dolphin, and she can make more. I don't want to pay $250/night plus to stay on property (at the POP) when I can get very good rates at other hotels, but then I can't plan my trip. It's just all very frustrating when I spend thousands of $$ every year at Disney.

 

[ORD2KOA]

Ya'll, you have no idea how happy I am

Was able to get AK for July 11, HS for the 18th, and Epcot for the 19th

Just keep an eye on Covid-19. We're up almost 9k today. They're closing bars.