AP Only Info Thread Reservation System /Extensions / Refunds

[jimim]

same right at 7 AM on the dot!

 

[emilymad]

My husband and I have Platinum Plus AP's. We activated them last Dec, and planned to use them on a large family trip this May, and then my husband and I were going again in Dec. 3 trips. Our family trip is being moved to next June. We don't know if we should cancel our Dec trip. We probably won't decide until we know if there will be fireworks, story tellers, food kiosks, CP, and other holiday happenings that we were looking forward to. We had paid for these AP's in full at the time of purchase.

We've been patient, and were hoping that WDW would extend the same kind of treatment to us that they've shown to date based multi day ticket holders. Those have been extended for use out to Sept 26, 2021. What did AP's get? An extension of approx 4 months for the days the parks were closed. This is only right. And now another whole month! And that won't be done until October. It seems like they gave AP renewals an extra month during a period last year and/or the year before. I could be wrong on when it was, but I remember reading that AP renewals would be for 13 months instead of the 12. The thing is this, that extra month was full of all of the benefits entitled that AP. Not a stripped down version.

So for us, our Platinum Plus AP was to give us park hopping at all 4 parks, plus water parks, and some other features. We would also get the Photo Pass. We could go to any park we wanted, on any day we wanted. Maybe even try for 4, which we have yet to do. But now? Even with the measly 1 month extension, we won't have tickets for our rescheduled family trip. There isn't any date yet on when the water parks will open, so maybe we won't have that benefit. No park hopping. Limited number of days to get in to the parks and need to use the reservation system until at least Sept 26, 2021. It's so nice that Disney extended date based tickets thru then to give those people a chance to come up with dates that will work for their family trip.

So maybe we should get a refund. What date do we need to make that decision by? But wait, we don't even know exactly how much the refund will be. Then we take the money and buy 1 park per day tickets. Extra money if we want a water park. Extra money if we want the Photo Pass. We need to buy the tickets before we can book our park reservations.

What we would really love is to have our AP's extended out for a longer period of time. We don't feel comfortable going to the parks right now. Among other things, I am claustrophobic and have a difficult time wearing masks. I can only do it for a short period of time and then I have to remove the mask because I can't breathe. We're not local, a 24 hr drive away, or a couple of airplane flights that we would really dread during these times. So we would like the benefits of the tickets we already have, but for use at a later date.

I would imagine that there are a lot of AP holders out there that also feel that Disney has not treated them as fairly as they have treated the multi day date based ticket holders. If so, have you contacted Disney or do you plan to? If you have already, who did you email or call? Did you receive a response? I would think that if enough AP holders contacted Disney and let Disney know their feelings, that maybe, just maybe, Disney would do the right thing.

I've read that Shanghai Disney is stopping the clock on the AP's until the park reservation requirement is over. Why not here? That would be wonderful if we could have that time next year to go to WDW the way we planned to this year. Maybe WDW could offer another option for the AP's. How about stopping the clock, and then letting the AP holder pick when to start it again? For instance, we would like to restart it next June and have it go thru December, 2021. That would give us the same 2 trips that we had planned to take this year. It would seem like a reasonable request. Before the Covid 19 shut down, people were purchasing tickets by picking the dates that they were wanting to be at WDW. That's what I would like to do with our AP's. They were active for approx 3 months, so please let us pick the 9 month period that the AP's would be active for in the future.

I plan to contact Disney with our concerns. What would be the best email address to handle this?

Thank you for taking the time to read thru this. Our family, like so many others out there, has become very disenchanted with how Disney has handled this. Thanks again.

We are in a similar situation. I think it at this point it is clear that Disney isn't going to allow us to pause or extend our APs more than they already announced. I plan on calling for a refund once some of the craziness of this week dies down. I would like to know how much they plan to refund. I have calculated it myself but who knows if that follows Disney's logic.

Even with the refund we will be out more money for tickets in the future but it seems like the safest course. Disney hasn't announced a deadline to request the refund. I am concerned that once the parks reopen we will be out of luck. We had been planning a summer trip and a December trip. We had planned to go in December for all of the same reasons you mentioned. I don't think the Disney experience in December will much different than opening day. I hope I am wrong but it is a lot of money tied up in APs to gamble on it.

 

[DisneyLover83]

Has anyone been able to get a refund yet for a fully paid Platinum annual pass? I’ve called and emailed with my request and been told it’s being “escalated”....

We are owners through a non DVC timeshare with a trip booked to Orlando in October and thinking if they are not responding to the cancel request I should book the 3 days so at least I can get three more days out of the passes. But don’t want them to see the 3 days booked and then not cancel the passes if they were actually going to refund us.

I just don’t know at this point...

 

[FSUSammy]

Called right at 8 to the monthly payment department....it said a 1 minute wait....I stupidly got all excited...36 min into this and they definitely WAY overestimated. When my hubby called them the other day regarding making sure we got our extension he never brought up that they last took a payment on April 2nd, and then at the end of May they refunded us that amount. If I wanted the extension for the 4 months plus the extra month coming later would I expect our payments to pick up the minute the parks open in July? Anyone know?

Update 1...My 1 minute wait has turned into 1 hour and 9 minutes. Finally ringing to a CM

Update 2...The CM I got said that the person that my husband talked to did not process the extension correctly. They were supposed to recharge the April 2nd payment, since technically the wording on their website mentioned that payments after April 5th up to park reopening would be stopped, and then process the request for the extension. She said to give it 24 hours and if we don't see any extension on our date to call back and at that point they may have to pass us over to tech support. I have a feeling that will not be happening that fast.

 

[OrlandoTrio]

I made my final monthly payment on platinum pass Mar 3 and expired on Mar 30. Pass no longer shows on app or site. After 40 attempts calling today finally got through and was on hold 3 hours 45 minutes. CM was super nice but said the monthly payment team would need to add the extension. They closed at 8p so I have to call back tomorrow.

If your pass was on monthly payment plan, skip the hold time on VI Passholder line and call 888-701-4100 option 3.

Good Luck.

Called the payment plan group at 8a when they opened and waited about 25 minutes. CM saw original request to extend back in early May and submitted request again. Said it’d take a couple of days to process. Initially refused to submit same request for wife’s pass because it was under a different account. I was polite but firm. She said she made a note on acct.

With only 2 weeks left on original pass I’m honestly not expecting this to get resolved before the reservations open on Friday, much less before my new expiration date of Jul 25.

 

[soniam]

interesting scenario. If the test is simple all dates before 2030 would pass . If they were thorough (I’m skeptical they would be), then they could potentially do 366 days from your first park admission day. Is it the same week in June or earlier? If your 2021 is a week earlier then it should pass the test. If it’s the same week it might fail.

Although even with that chick passing they might have other limits, like the number of scheduled days, but I thought I saw comments on here with people reporting success with a large number of total park reservation days.

I haven't seen a day limit so far. I booked 17 days so far this year. My July 2021 trip is after my July 2020 trip, so it will have to use a renewal or different tickets. The AP will have expired by then. I guess I will update once I can make my July 2021 and November 2021 hotel reservations.

 

[osufeth24]

Called the payment plan group at 8a when they opened and waited about 25 minutes. CM saw original request to extend back in early May and submitted request again. Said it’d take a couple of days to process. Initially refused to submit same request for wife’s pass because it was under a different account. I was polite but firm. She said she made a note on acct.

With only 2 weeks left on original pass I’m honestly not expecting this to get resolved before the reservations open on Friday, much less before my new expiration date of Jul 25.

ugh, been a week for me, and since it's disappeared, I'm not going to be a happy camper if I miss out on Fri

 

[FSUSammy]

Called the payment plan group at 8a when they opened and waited about 25 minutes. CM saw original request to extend back in early May and submitted request again. Said it’d take a couple of days to process. Initially refused to submit same request for wife’s pass because it was under a different account. I was polite but firm. She said she made a note on acct.

With only 2 weeks left on original pass I’m honestly not expecting this to get resolved before the reservations open on Friday, much less before my new expiration date of Jul 25.

How something like this isn't automated at this point just boggles my mind. Are they using stone tablets to "input" this information? SMH!

 

[disneygrandma]

I just wish that Disney would "pause" the time on our AP's when the parks closed in March. Let us pick the dates that we want to use our AP's for the remaining time left. They don't even need to give me the extra month extension, but just the time I have left that would allow me to visit the parks again when I'm ready and able to do so. They've basically done that for date based multi day ticket holders. They're being allowed to pick the dates they want to use their tickets all the way out to Sept 26, 2021. The way I have it figured, I have approx 9 months left. I would love to use the tickets for the 9 month time frame that works for me under these Covid restrictions.

This is the only solution that truly works for all AP holders. Seems like it would be a Win-Win for all parties involved.

 

[FSUSammy]

I just wish that Disney would "pause" the time on our AP's when the parks closed in March. Let us pick the dates that we want to use our AP's for the remaining time left. They don't even need to give me the extra month extension, but just the time I have left that would allow me to visit the parks again when I'm ready and able to do so. They've basically done that for date based multi day ticket holders. They're being allowed to pick the dates they want to use their tickets all the way out to Sept 26, 2021. The way I have it figured, I have approx 9 months left. I would love to use the tickets for the 9 month time frame that works for me under these Covid restrictions.

This is the only solution that truly works for all AP holders. Seems like it would be a Win-Win for all parties involved.

This should have been the default. Those that wanted to just take the refund should have had to call. Not the other way around. Or shoot throw a webpage together to handle this so that you don't need to have people dealing with these on the phones all day long.

 

[sunshine girl]

I am so sorry if my question has been covered, please direct me to the answer.

I have a platinum AP that originally expired 11/18/20 and is extended to 3/21/21.

I was able to reserve Park Passes for my two upcoming onsite trips in November 2020 and February 2021. But I cannot reserve parks for April 2021 even though I have an onsite resort reservation..

Do I have to renew my Annual Pass NOW in order to reserve park passes for April 2021?? Is renewal this early possible? Or should I add tickets to my resort stay and then convert them somehow to an AP later (if that's possible, I have no clue)?

(I sincerely hope that by April 2021 we've moved past the park days reservation system, but for now, I'm working with the system as it stands!)

 

[FSUSammy]

I am so sorry if my question has been covered, please direct me to the answer.

I have an AP that originally expired 11/18/20 and is extended to 3/21/21.

I was able to reserve Park Passes for my two upcoming onsite trips in November 2020 and February 2021. But I cannot reserve parks for April 2021 even though I have an onsite resort reservation..

Do I have to renew my Annual Pass NOW in order to reserve park passes for April 2021?? Is renewal this early possible?

I haven't seen anyone renew that far out. I think if anything it's people really close to the 60 day renewal window start date.

 

[PrincessV]

Has ANYONE been able to cancel yet? I actually made it to being on hold on the monthly payment line with an estimated 90-min wait, but if they still can't do anything this seems futile.

 

[osufeth24]

Currently on hold with the monthly payment line. 90 minute wait. I'm at work and have my lunch hour in 30 minutes, so this is either going to time out well, or horrifically

 

[Crazyhorse]

No park hopping. Limited number of days to get in to the parks and need to use the reservation system until at least Sept 26, 2021.

I think/hope that this is a temporary measure. I think they had to put an end date on things, just to give themselves room to maneuver. Clearly they know that the no park hopping thing is a HUGE deal breaking issue for a lot of people. Let's just give the process time to work. I wouldn't cancel "later in the year stuff" just yet. JMHO.

 

[soniam]

I haven't seen a day limit so far. I booked 17 days so far this year. My July 2021 trip is after my July 2020 trip, so it will have to use a renewal or different tickets. The AP will have expired by then. I guess I will update once I can make my July 2021 and November 2021 hotel reservations.

It worked. I just booked 2 stays for July 2021. I was able to reserve park days for the full length of both stays. I also have stays in July and November 2020 for which I was able to book full park days. This is for unactivated Platinum AP vouchers.

 

[PrincessV]

While I'm stuck waiting, I welcome thoughts on this situation:

I renewed in Jan an AP expiring in Mar. with monthly payments. Because I renewed early, the first three payments were taken in Jan., early Feb., and late Feb. But technically those were Mar., April, and May payments, since the AP renewal didn't start until Mar. It seems to me I should have gotten a refund of the Mar payment (made in Jan), and the April and May payments (made in Feb) should have been stopped, per WDW, but they were made in advance, so that didn't happen. My payments stopped with the June payment (which would have been paid in April).

I've received no refunds of any payments, so it seems to me I should: 1. get a refund for all 3 payments already made, since they were for periods when the parks were closed, and 2. be able to cancel and make no further payments, or keep my AP and payments resume in July with 9 payments due, an extended expiration date, and the 1-month extension in Oct. Right???

I swear to all that is Disney, I will NEVER again renew early!

 

[deeevo]

Has ANYONE been able to cancel yet? I actually made it to being on hold on the monthly payment line with an estimated 90-min wait, but if they still can't do anything this seems futile.

I am on hold now waiting to do the exact same thing. Been on hold for 58 mins now.

 

[1lilspark]

Update
was able to book my room only for Jan this AM and then booked 3 of my 4 days (mentally planning right now to do springs check in day instead of park for now)
so that's 7 days total between my Nov & Jan POP stays

 

[osufeth24]

tick tok tick tok