AP Only Info Thread Reservation System /Extensions / Refunds

[osufeth24]

The person I talked to was most definitely not having a magical day

 

[PrincessV]

I already had a lengthy back and forth email convo going with wdw.guest.communications@disneyworld.com from early May when I first asked for cancellation, so I replied to that trying to get clarification on what I can do. Think there's any point in sitting on hold with VIP now, or just let that email marinate a few days?

 

[KristinU]

now you two are confusing me
If you have a resort reservation that extends weeks you can book up to 14 days during that particular resort reservation. You know like most people from the UK come for 14 days, if they had AP they could book all 14 days in advance because they have a resort reservation
If you don't have an on site resort reservation you can only hold 3 reservation days at a time

What I'm wondering is what about people who want to do both? Can I have 3 days for an offsite visit in August AND my 8 days of my onsite visit in December??? I guess I'll try to call next week.

 

[davidl81]

Maybe it's just me but I think its about the best Disney can be expected to do right now. You have the option to get a refund on your pass retroactive to the date of park closures or you can use the pass as is and get one extra month. Maybe they could have been more generous than one month, but IDK some people would not be happy unless it was for one year etc.

The only three days at a time does kinda suck, but until Disney gets a feel for how many people are actually going to make reservations its not a bad move. We all know people on here who book ADR's 180 days out that they are not sure they are going to use, but they want to have the option. People who walk DVC reservations which lock up rooms for a few days that they do not intend on using. We have to be honest and know that is Disney allowed APs to book 30 days (or what ever number) at a time a bunch of people would just book days and then not go or cancel them later.

 

[mrsap]

Are these reservations on or offsite? If they are onsite, according to disneyworld.com, you would get access to reservations for your entire length of stay. So 14 days + 9 days.

Thank you!!!!!

ah I see. From what the CM on the phone told me she said you'll be able to book reservations for your entire stay up to 14 days per stay. Now I don't know what the rules were before with fp and stays so can't comment on that

Thank you for your response!! I’m hoping I can make reservations for each day for both trips - otherwise, I’ll just cancel one of the summer weeks.

 

[georgina]

So... now that an extra month will be added, will that be the new expiration date of the AP?
I had not planned to take the partial refund because the added time for park closure would ensure that my renewed pass would cover my next two trips. However, if I can get a partial refund for the closure and then get the added month (with new expiration date) that would cover my next two trips (January and April). My current pass (with old expiration date) is about 2 weeks shy of what I need for planned trips.

Kind of my question too, but my pass originally expires early in October and I have a trip later in October. A 1 month extension would cover it, but if I take the partial refund and they don't extend it until October I may not be able to make park reservations.

 

[FinallyFL]

I already had a lengthy back and forth email convo going with wdw.guest.communications@disneyworld.com from early May when I first asked for cancellation, so I replied to that trying to get clarification on what I can do. Think there's any point in sitting on hold with VIP now, or just let that email marinate a few days?

If you're not in a time crunch I'd wait until they send out the information in early July. I'm hoping we can select our change via MDE and be told what the refund amount is prior to finalizing our selection.

 

[RangerPooh]

l called a month ago to request the refund to our paid in full Platinum Plus passes. Instead, they were extended. I'm now on hold to get this corrected. We already canceled our winter trip and don't need them extended.

 

[dnw25]

We actually called two nights ago to get a refund on our AP since we wouldn’t be going during the original 4 month extension. Our passes expire end of August. The CM took our refund request and said someone would call us back...haven’t heard anything g yet. I wonder if they knew changes were coming? So am I correct in understanding that I may get a refund on the entire unused portion of the AP and not just the portion affected by closure?

certainly seems like. Ours were good from November 30 - mid march so we should get 8 months refunded.

screwed on our airfare though......

 

[davidl81]

Kind of my question too, but my pass originally expires early in October and I have a trip later in October. A 1 month extension would cover it, but if I take the partial refund and they don't extend it until October I may not be able to make park reservations.

If you take the partial refund you will get no extension. Your AP will become void as of the day the parks closed in March and your refund will be from that day till your AP expiration date.

 

[PrincessV]

If you're not in a time crunch I'd wait until they send out the information in early July. I'm hoping we can select our change via MDE and be told what the refund amount is prior to finalizing our selection.

Problem is that my situation doesn't fit neatly into their options. They already took 3 months of payments before my AP actually started, so to cancel I need those payments, back, in addition to canceling future payments. I will never, ever renew anything early again! But I'm already sick of the music, so I think I;m done with the phone lol!

 

[FinallyFL]

Problem is that my situation doesn't fit neatly into their options. They already took 3 months of payments before my AP actually started, so to cancel I need those payments, back, in addition to canceling future payments. I will never, ever renew anything early again! But I'm already sick of the music, so I think I;m done with the phone lol!

Same here, which is why I want to be told the refund amount before I cancel. Not that I don't trust Disney

 

[JayMunOne]

Maybe it's just me but I think its about the best Disney can be expected to do right now. You have the option to get a refund on your pass retroactive to the date of park closures or you can use the pass as is and get one extra month. Maybe they could have been more generous than one month, but IDK some people would not be happy unless it was for one year etc.

The only three days at a time does kinda suck, but until Disney gets a feel for how many people are actually going to make reservations its not a bad move. We all know people on here who book ADR's 180 days out that they are not sure they are going to use, but they want to have the option. People who walk DVC reservations which lock up rooms for a few days that they do not intend on using. We have to be honest and know that is Disney allowed APs to book 30 days (or what ever number) at a time a bunch of people would just book days and then not go or cancel them later.

I think Disney is also allowing a hybrid, get a refund (instead of extension) on the closure, and keep the pass with the extra month after your original expiration date. I'm not positive but I think that makes sense since they already offered the refund on the closure period. I might actually take this option depending upon my conversations with my son on Sunday.

 

[reliev]

I already had a lengthy back and forth email convo going with wdw.guest.communications@disneyworld.com from early May when I first asked for cancellation, so I replied to that trying to get clarification on what I can do. Think there's any point in sitting on hold with VIP now, or just let that email marinate a few days?

I'm going to wait a few days myself. I am probably going to take the extension but it seems sometimes us dis fans know things before the call center people do.

 

[georgina]

If you take the partial refund you will get no extension. Your AP will become void as of the day the parks closed in March and your refund will be from that day till your AP expiration date.

No, you are talking about a total refund of the remaining park days. I was talking about this, partial refund for the closed days with a possible 1 month extension, as several people have been discussing, as opposed to the 4 month extension - It is still very confusing, who will get 1 month.

"As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period"

 

[davidl81]

I think Disney is also allowing a hybrid, get a refund (instead of extension) on the closure, and keep the pass with the extra month after your original expiration date.

I read it as you can cancel your passe and get a refund from the day the parks closed till the day of your expiration. Once you call to cancel though you are done, you do not have a pass any more. The one month is just a little something to keep people from canceling, although it's not much. I may be wrong in this though. Maybe they are allowing a refund for just the closed days, but if you take that refund you do not get the extra month. IDK

We are just going to keep ours with the four month plus one month extension. Ours were going to expire in June anyway so we would have only gotten a three month partial refund. We are going in July, and now with this one month extension I may take just the kids for a long weekend in November right before our passes expire since their grandparents will be there at that time anyway.

 

[aviva5675]

1/ why arent there page numbers to be able to go back and forth in the thread??

2/ What time on 6/22 can AP make park reservations?

 

[Disneyhanna]

certainly seems like. Ours were good from November 30 - mid march so we should get 8 months refunded.

screwed on our airfare though......

I activated my AP the same day! If they are giving prorated refunds starting from the park closures if we cancel our APs, that will be a great deal for me personally. I’d gladly take an 8 month refund if that becomes available, I have no idea when I will be there next and since I squeezed in two separate week-long trips in those four months, I think I will actually have come out ahead with a refund.

 

[dnw25]

If you're not in a time crunch I'd wait until they send out the information in early July. I'm hoping we can select our change via MDE and be told what the refund amount is prior to finalizing our selection.

sorry if posted somewhere but where did you July more information?

so we have APs and 7 day park hoppers linked to us in MDE. I'm thinking we could still reserve park for December and request a refund for AP.....then have flexibility to cancel December and not get taken for AP...

Does this make sense? Wonder what the timeline will be to request refund. I assume can reserve park days and still get a refund if cancel resorts later.

 

[vikingdad]

Sorry is this has been answered. My Platinum AP now shows expiration of 8/8. Confused about the extra month being visible in October 2020. Does that mean I will get an extra month later this fall?