AP Only Info Thread Reservation System /Extensions / Refunds

[DisneyLover83]

I just called to request a partial refund on our platinum passes since I do not want mine extended. The CM asked if I wanted the passes "cancelled", we do have an off site trip planned in October and the passes are good through that trip so I said no. I'm supposed to be getting a call back? Now I am thinking of cancelling the passes... does that mean a full refund? We've only used them 5 days.... I don't know what our chances are of getting into the parks for the planned October trip.....

 

[Iowamomof4]

I just called to request a partial refund on our platinum passes since I do not want mine extended. The CM asked if I wanted the passes "cancelled", we do have an off site trip planned in October and the passes are good through that trip so I said no. I'm supposed to be getting a call back? Now I am thinking of cancelling the passes... does that mean a full refund? We've only used them 5 days.... I don't know what our chances are of getting into the parks for the planned October trip.....

Did you call the passholder number?

 

[DisneyLover83]

Did you call the passholder number?

Yes, I called the 407-939-7277

 

[johnnyr]

I just called to request a partial refund on our platinum passes since I do not want mine extended. The CM asked if I wanted the passes "cancelled", we do have an off site trip planned in October and the passes are good through that trip so I said no. I'm supposed to be getting a call back? Now I am thinking of cancelling the passes... does that mean a full refund? We've only used them 5 days.... I don't know what our chances are of getting into the parks for the planned October trip.....

Don’t hold your breath. I called a month ago and requested a cancellation and was told I would get a call back in couple weeks. CM took all my info and filled out some kind of form. So far nothing.

 

[karen4546]

no extension on my daughter's Gold AP-still original exp. of 12/18

My husband and I have Gold AP "vouchers" still on our account (we renewed from Platinum to Gold AP in December 2019 but have not activated them yet) and they have a 2030 expiration.

 

[Kimrlav]

I have an AP platinum pass (non-resident) expired on June 12th and it is deleted from My Disney Experience. I just want an extension for the amount of days from closure on March 16th to my expiration date of June 12th. I have not been given a new expiration date. It feels like the pass is lost in Disney cyberspace. I have a resort stay scheduled for early September and was hoping to use the pass, instead of my valid tickets (2 days, non-park hopper for the free dining) and (7 day PH ticket re-assigned from family member that cannot travel with me in September - valid until September 26, 2021).

 

[DisneyLover83]

Don’t hold your breath. I called a month ago and requested a cancellation and was told I would get a call back in couple weeks. CM took all my info and filled out some kind of form. So far nothing.

Fabulous, it doesn't even make sense to me why they have to call me back. Just process my refund back to my credit card.

Oh well... we'll see what happens.

 

[elgerber]

Forgive me for not reading all the new pages, I am out of town dealing with my dads passing. But I see two of our 4 have been extended so far. Are we able to call and ask for the refund if we want now that they have extended the dates?

 

[DGsAtBLT]

Report on TP chat of CM agreeing to put AP ‘ on hold’ for future use. Poster from NY.

quote
Disney is working with people on a case by case basis. They worked with us and we can use the unused months in the future when we are comfortable to return.
Unquote

This would make me SO happy!!

We are in Canada and literally cannot travel to Florida any time in the near further. We had to cancel our March and May trips, and just this morning I cancelled our late August/early Sept trip because even if the border is open then, we will still likely have 14 day quarantine upon return. I would love an “on hold” option, restarting our annual passes once we are able to start travelling to WDW again (Nov at the earliest, but more likely in the new year). Frankly, if they restart in Nov, even if we can’t travel then I would still be able to get in March and May trips (as we had booked this year). I called the VIPassholder line, and they re-iterated the two options that are on the WDW website. When I explained that neither of those did any good for me, the CM was very clear that she could not do anything, but she could submit my specific requests to ‘the next level up’ for them to consider. She took over 10 minutes to fill out a very detailed form, and verified appropriate times in my time zone for a call back, so I don’t think she was just humouring me. Who know what will happen, but at least I tried.

Canadian too. On the phone today the CM just stood by the two options and I asked if I could talk to anyone else or escalate and she said not at this time. I have an email in though, so fingers crossed for both of us.

 

[Geomom]

Ours just got extended. DVC gold pass, expiration is now 11/29/20, originally expiring on 8/4/20.

 

[FinallyFL]

When a refund is requested are you told the amount of the refund?

 

[Mustachiokot]

Mine expired 3/31 and I’m not seeing anything yet. Sounds like I should expect ~2 weeks extension.

 

[DebbieB]

My extension is showing if I go through the website. 4/29, extended to 8/24.

 

[kylenne]

Ours just got extended. DVC gold pass, expiration is now 11/29/20, originally expiring on 8/4/20.

I have a Platinum set to expire around the same time as your original date and I still don’t see any change.

 

[lovethattink]

My son’s Gold AP expired May 21 and was extended til 9/15. Both mine and dh’s say expire 7/7.

 

[disland7]

When a refund is requested are you told the amount of the refund?

When I called a few weeks ago to request, they told me to calculate it myself. Using the number of valid days on my pass and cost to figure out my cost per day and then times by the number of valid days the parks were closed. It would be great if they would just tell you though.

 

[vinotinto]

Mine expired 3/31 and I’m not seeing anything yet. Sounds like I should expect ~2 weeks extension.

That’s when ours expired. Not seeing them yet back on MDE. Will post when they show up with the new date.

 

[Iowamomof4]

Ha! I just realized I have no idea how I paid for our AP's. I can't find any email receipts or anything, either. I think I probably used gift cards, but this would have been back in October, 2018. I would have no way of calculating the amount of refund we would get if they even offered us one.

 

[CanucksRock]

No updates on my Plat AP or my friends. Also in Canada, but since flying to US still allowed I still plan to go in Sept. (Hoping 14 day quarantine lifts by then; but I work from home; so worst case I don't go anywhere for 2 weeks.)

 

[bastraker]

My son’s Gold AP expired May 21 and was extended til 9/15. Both mine and dh’s say expire 7/7.

Question - We have DVC Gold AP's also. I thought the tickets were only going to be extended the number of days the park was closed - up to my expiration date (also minus Gold April black out days). Ours have not updated yet. I see your son's was extended from May 21 to September 15 - that's longer than I thought. Since the park closed in March and his pass expired in May - shouldn't it only be extended 2 months?

Are they just extending everyone's pass 4 months regardless of when your expiration date was?