Cruise and Theme Park Operational Updates due to Coronavirus

[Remy is Up]

Going back to the Ohana thing, I would think the experience table side is easy to adapt, but the big risk is the cook staff in front of that big grill. If they're wearing a N95 or any mask even, how does the open flame grilling / smoke affect the efficacy of it, and at what point is it a possible fire hazard on the worker's face?

There are a LOT of key points at each dining location that they have to deal with and figure out how to accomodate. From capacity to interaction to preparing the food. People can say, well just do this or that. It isnt always that easy.

 

[gottalovepluto]

people who are preparing for a much different normal at WDW are the smart ones. People who realize things are about to change and it wont be a short term change, many changes will be permanent, and many will be things the management has wanted to change for a long time anyway, are the ones who will not be upset or disappointed. Rather than throwing childish tantrums about the changes, first understand, Disney didnt create covid. They are merely reacting to a situation noone was prepared for. Second. Quit calling and chatting with the CMs online and being a baby when they cant answer your question. If they cannot answer, it is because they have no answer to give. Getting mad at them is displaced anger and serves no purpose, other than giving them more people to laugh at. And trust me, when you say dumb things like "the free dining I paid for" They talk to one another and you become the biggest laughing point in the room. Asking the same question over and over in different ways will not change the answer either. Acting entitled ( MOST DVC and SOME AP holders in particular are the worst bunch) is going to get you nowhere. You are not the only person who paid for their vacation or time at Disney. You arent special.
Once everyone realizes that noone is going to be happy with every decision the company makes and a lot of the changes that will be implemented moving forward, A. make the best of it if you intend to still go because there is still a lot of magic to enjoy OR B. Dont go. it IS that simple.

Oh for heavens sake!!

People who jerks aren’t gonna care about lectures from internet strangers on being nice & patient people. They aren’t gonna research ahead on their trips to know stuff has changed. They are going to act like the same entitled jerks they’ve always acted like. And they will act like that this summer and they will be worse because everything about 2020 is worse.

How about we chat about some rumors or news instead of swapping echo chamber morality lectures back and forth?

 

[Remy is Up]

Oh for heavens sake!!

People who jerks aren’t gonna care about lectures from internet strangers on being nice & patient people. They aren’t gonna research ahead on their trips to know stuff has changed. They are going to act like the same entitled jerks they’ve always acted like. And they will act like that this summer and they will be worse because everything about 2020 is worse.

How about we chat about some rumors or news instead of swapping echo chamber morality lectures back and forth?

Sometimes there has to be a voice of reason. I suggest if you dont like the so called "morality" lessons, you dont read them nor respond to them.

 

[gottalovepluto]

Sorry but what one deluxe resort is not opening? Most are attached in some way or form to a DVC .
Is there a stand alone non DVC deluxe?

Fwiw no deluxe resorts are scheduled to open. Some of their amenities are opening for DVC guests.

 

[gottalovepluto]

Sometimes there has to be a voice of reason. I suggest if you dont like the so called "morality" lessons, you dont read them nor respond to them.

Or I respond to them as a voice of reason pointing out the pointlessness and hoping the conversation doesn’t go down a never ending rabbit trail. Like it now has

 

[Remy is Up]

Fwiw no deluxe resorts are scheduled to open. Some of their amenities are opening for DVC guests.

At this time there is no agreed upon plan on which resorts will open. Deluxe or otherwise. That is still in the discussion phases with several plans being considered ( The NBA having some impact on the decisions as it will likely close down one resort , Coronado being the leading candidate at this time), hopefully to be resolved by the time they resolve the issues with the new system so they can finalize the plans they do have. All of it is moot until the new system for park reservations, dining reservations, resort reservations, and a new FP system are operational. As of yesterday it was still a disaster and failing consistently during tests.

 

[Remy is Up]

Or I respond to them as a voice of reason pointing out the pointlessness and hoping the conversation doesn’t down a never ending rabbit trail. Like it now has

Your choice to do so.

 

[rteetz]

Or I respond to them as a voice of reason pointing out the pointlessness and hoping the conversation doesn’t go down a never ending rabbit trail. Like it now has

You guys don’t listen to me half the time...

 

[KrissyD715]

Sometimes there has to be a voice of reason. I suggest if you dont like the so called "morality" lessons, you dont read them nor respond to them.

Agreed. I'll be honest. At this point I look for reasons just to go to Walmart. And I have to wear a mask there. My youngest child, who intellectually is beyond his years, does not have the emotional maturity to process the loss of friendship that he was just beginning to form at school. So I don't care how far away Mickey is, or how many things are different. Because everything is different. Different doesn't have to be terrible. It's all about looking for the bright spots. And any joy I can give him, I will gladly do. So move me from Pop, have me stay in a tent, I don't care. Disney is known for customer service. Our church has used their model in training for years. So I have no doubt that they will do their best. And so I'll do mine to bring a positive attitude and look for the magic.

 

[Dsny4fun]

At this time there is no agreed upon plan on which resorts will open. Deluxe or otherwise. That is still in the discussion phases with several plans being considered ( The NBA having some impact on the decisions as it will likely close down one resort , Coronado being the leading candidate at this time), hopefully to be resolved by the time they resolve the issues with the new system so they can finalize the plans they do have. All of it is moot until the new system for park reservations, dining reservations, resort reservations, and a new FP system are operational. As of yesterday it was still a disaster and failing consistently during tests.

Remy...what will happen if they can't get this new system up and running by July? Do they have backup plans?

 

[jsand99]

At this time there is no agreed upon plan on which resorts will open. Deluxe or otherwise. That is still in the discussion phases with several plans being considered ( The NBA having some impact on the decisions as it will likely close down one resort , Coronado being the leading candidate at this time), hopefully to be resolved by the time they resolve the issues with the new system so they can finalize the plans they do have. All of it is moot until the new system for park reservations, dining reservations, resort reservations, and a new FP system are operational. As of yesterday it was still a disaster and failing consistently during tests.

Do you know what resorts are in the running for MLS?

 

[SwirlTheCitrus]

people who are preparing for a much different normal at WDW are the smart ones. People who realize things are about to change and it wont be a short term change, many changes will be permanent, and many will be things the management has wanted to change for a long time anyway, are the ones who will not be upset or disappointed. Rather than throwing childish tantrums about the changes, first understand, Disney didnt create covid. They are merely reacting to a situation noone was prepared for. Second. Quit calling and chatting with the CMs online and being a baby when they cant answer your question. If they cannot answer, it is because they have no answer to give. Getting mad at them is displaced anger and serves no purpose, other than giving them more people to laugh at. And trust me, when you say dumb things like "the free dining I paid for" They talk to one another and you become the biggest laughing point in the room. Asking the same question over and over in different ways will not change the answer either. Acting entitled ( MOST DVC and SOME AP holders in particular are the worst bunch) is going to get you nowhere. You are not the only person who paid for their vacation or time at Disney. You arent special.
Once everyone realizes that noone is going to be happy with every decision the company makes and a lot of the changes that will be implemented moving forward, A. make the best of it if you intend to still go because there is still a lot of magic to enjoy OR B. Dont go. it IS that simple.

I agreed with everything you said until you made up your own stereotypes.. DVC owners may or may not be entitled. It is the same with AP. It is the same with anyone who paid for their vacation and feels "entitled" to... Their vacation.

I am super flexible, and can't wait to see Disney in whatever state it is in (if I can't get into the parks I will be upset, I will say that). I am DVC and AP. Stop your "displaced anger" as well, please.

 

[Dsny4fun]

Agreed. I'll be honest. At this point I look for reasons just to go to Walmart. And I have to wear a mask there. My youngest child, who intellectually is beyond his years, does not have the emotional maturity to process the loss of friendship that he was just beginning to form at school. So I don't care how far away Mickey is, or how many things are different. Because everything is different. Different doesn't have to be terrible. It's all about looking for the bright spots. And any joy I can give him, I will gladly do. So move me from Pop, have me stay in a tent, I don't care. Disney is known for customer service. Our church has used their model in training for years. So I have no doubt that they will do their best. And so I'll do mine to bring a positive attitude and look for the magic.

Thank you for this reminder....Although I try to practice "the glass is half full"...I sometimes find myself so frustrated with all the changes coming from Disney. Glad you reminded me to take a step back....enjoy what I can and let go off the things that may be gone in the future. I'm sure I can still find some magic (I hope )

 

[Remy is Up]

I agreed with everything you said until you made up your own stereotypes.. DVC owners may or may not be entitled. It is the same with AP. It is the same with anyone who paid for their vacation and feels "entitled" to... Their vacation.

I am super flexible, and can't wait to see Disney in whatever state it is in (if I can't get into the parks I will be upset, I will say that). Stop your "displaced anger" as well, please.

Sorry. That's why I said some and most a a qualifiers. When you have a chance to see the chats and hear calls, you see the cross section of guests and the people who treat cast members the worst tend to be those groups 90% of the time or more. If you aren't like that you are in the minority amongst those groups

 

[Remy is Up]

Remy...what will happen if they can't get this new system up and running by July? Do they have backup plans?

There is a plan and they can't wait until July. My understanding is they are in contact with a consultant group to assist with the issues. Hopefully they can help resolve it in the next few days

 

[SwirlTheCitrus]

Sorry. That's why I said some and most a a qualifiers. When you have a chance to see the chats and hear calls, you see the cross section of guests and the people who treat cast members the worst tend to be those groups 90% of the time or more. If you aren't like that you are in the minority amongst those groups

Thanks I get it..

NO ONE should treat CMs as anything other than pixie dust wielding fairies, imho.. they are downright magical.

 

[Remy is Up]

Do you know what resorts are in the running for MLS?

This is interesting. Initially mls was going to stay at champions gate. But disney has offered on site and at this time I haven't heard anything about which resort or resorts. The only ",rumor" and not factual information i usually have. Is that port orleans riverside and fq were the resorts targeted for MLS. But again thats rumor. Coronado for nba was more reliable information as far as I know.

 

[Marthasor]

people who are preparing for a much different normal at WDW are the smart ones. People who realize things are about to change and it wont be a short term change, many changes will be permanent, and many will be things the management has wanted to change for a long time anyway, are the ones who will not be upset or disappointed. Rather than throwing childish tantrums about the changes, first understand, Disney didnt create covid. They are merely reacting to a situation noone was prepared for. Second. Quit calling and chatting with the CMs online and being a baby when they cant answer your question. If they cannot answer, it is because they have no answer to give. Getting mad at them is displaced anger and serves no purpose, other than giving them more people to laugh at. And trust me, when you say dumb things like "the free dining I paid for" They talk to one another and you become the biggest laughing point in the room. Asking the same question over and over in different ways will not change the answer either. Acting entitled ( MOST DVC and SOME AP holders in particular are the worst bunch) is going to get you nowhere. You are not the only person who paid for their vacation or time at Disney. You arent special.
Once everyone realizes that noone is going to be happy with every decision the company makes and a lot of the changes that will be implemented moving forward, A. make the best of it if you intend to still go because there is still a lot of magic to enjoy OR B. Dont go. it IS that simple.

I think you bring up some interesting points (well, you always do!). The phone and chat CMs have been put in an impossible situation at the moment and I feel for them (I would imagine TAs are in the same boat). Certainly, Disney couldn't shut off all lines of communication between guests and the company, but when all you have on hand is what has already been announced and you can't give people answers regarding reservations that are coming up very, very soon - ugh, I do not envy them. I know there have been a few communications sent out to various guests (it seems as some UK visitors received some communications) which lay out the info and then explicitly ask guests not to contact Disney at this time unless they are outright cancelling. I don't think that would stop the calls and chats, but it does suggest that these CMs really can't help us with more detailed answers right now. I'm not sure where I'm going with this - I just feel very badly for those CMs right now.

The "Don't go. it IS that simple", I think is going to end up being not that simple for WDW if they have plans to increase capacity over time. I don't know how you proceed with guest recovery in these circumstances. There is so much confusion right now, there are no answers, there is a general timeline but no details, some TAs are sending e-mails about only DVC resorts opening, there are now rumors that all DVC and deluxe are opening, mods and values will be closed, prepare to be moved, prepare to be cancelled on, no Skyliner, there is no official word on DME, etc. etc. It's ratcheting up frustration and anger and, when people simply don't go because of how they are feeling right now - when are they coming back? I truly understand what Disney needs to do in the short term to try to get through this. I'm just curious where this puts them 2 to 3 years down the road when, hopefully, we are past COVID-19. Guest recovery, I think, needs to be part of the equation.

 

[Eric Smith]

Sometimes there has to be a voice of reason. I suggest if you dont like the so called "morality" lessons, you dont read them nor respond to them.

I think the point is that you're preaching to the choir. Either the people reading what you said are going to agree with it or it's not going to effect what they do.

 

[Eric Smith]

Do you know what resorts are in the running for MLS?

Probably the Motel 6 and the Red Roof Inn