Rise of the Resistance BOARDING GROUPS Superthread Part 1 *No Ride Spoilers Please* *PLEASE READ POSTS 1-4*

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ckb_nc said:
So back in the very cold East Coast (wind chill of 33 was a rude hello). Been tracking the ride - very much unfortunately is luck. Luck to get a good boarding group and luck that the ride has a good day. And after 2x on Rise, our collective feeling after Smugglers run was ok ? It reminded me of the 1980s game Dragon’s Lair where you had limited control on the outcome.
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That Lazer video game?!? Oh my -- that brings back some memories of the pizza shop
 
Ok after 3 tries we finaly got on at 7:30 tonight! Definitely worth it but what a day. Over 4 hours spent trying to ride the ride. 1.5 hours waiting then had to leave and since DAS they gave us return FP. Then second time got to before main ride. Again got return tickets. Finally tried again at 7:30 and ride not running but they pointed us to the fastpass return line and our 13 asked to try (ok it may have been more whine like). As soon as we found end of line 2 minutes later we were moving.

We made it all the way through! Trying again in morning.
 
We waited 50 minutes for Smuggler's Run....and that ride is worth it. When we went to DW... We waited for an hour before AK closed in rain waiting for that Avatar ride. It was worth it.

No need for spoilers.....but is this ride even worth it?
 
Yeah, and they called the later boarding groups at an accelerated rate. Sounds like they are loading up the queue, hoping to clear it by 10, and getting to work on making sure today's issues don't repeat.

While I understand the sentiments of some of those who are dissatisfied, as an engineer who works on complex systems, I see nothing out of the ordinary here. Disney could have played it safe and given us an attraction that would have high reliability and fewer moving parts...and a lesser experience. With Galaxy's edge Disney has declared that playing it safe is not their mission. They are trying to do the impossible. And, as it happens, doing the impossible means pushing boundaries and taking risks and accepting some down-time. The technical aspects will improve over time. 3 days here is not enough to determine anything resembling a trend. And even with 6 weeks of data in Florida, we're just starting to see what might be an improvement trend.

Early adopters always pay the price for being on the bleeding edge of innovation. And that's what the folks that are riding this now, at release, are. They are the early adopters. They exchange reliability for the opportunity to be the first users. Software these days is never released bug free. The first commercial users are essentially the Beta Testers. You can think of the cast member preview as the alpha/smoke test, and the first year or so of regular riders as Beta. Bugs will be reported and fixed. Some bug fixes create or expose additional problems. Shortcomings in some of the mechanical systems will be discovered and redesigned to be more robust. And over the next year you'll see the up-time improve until it levels off at something close to the expected capacity.

Now, the people-angle issues we are seeing I expect will correct a lot sooner. If the ride is down for an hour and you are held captive in the queue under threat of losing your BG, that's a problem I expect will be solved quickly. So please bring that up to Guest Services and name names, not to punish, but to help those CMs get the training they need to deliver a Disney experience.

Honestly, the people who built the land love it far too much to allow it to languish or be mediocre in any way. If all this is too much for you, skip it and wait a year or so. I would be willing to wager that reliability and throughput will improve.
 
CableKC said:
We waited 50 minutes for Smuggler's Run....and that ride is worth it. When we went to DW... We waited for an hour before AK closed in rain waiting for that Avatar ride. It was worth it.

No need for spoilers.....but is this ride even worth it?
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I have not experienced it, but I have yet to talk to anyone who has ridden it who was underwhelmed.
 
CableKC said:
Let me have hope......it's all I got.
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katyringo said:
Imagine if disneyland was given up on when the heels sunk into the concrete the first day..
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Imagine if Disney had gotten this ride working before debuting it. They only hace dozens upon dozens of other attractions to keep guests occupied in the meantime. It’s not like they were gonna die because ROTR wasn’t up.

Worse thought: what if they think this IS the best they can do with this attraction? 😯
 
CableKC said:
We waited 50 minutes for Smuggler's Run....and that ride is worth it. When we went to DW... We waited for an hour before AK closed in rain waiting for that Avatar ride. It was worth it.

No need for spoilers.....but is this ride even worth it?
Click to expand...
Yes. Yes it is. I am hauling my tired self to try again tomorrow after my crazy day of it taking 3 times to actually complete the ride. So many cool details. Our teen who hates getting up early and is definitely not a star wars fan asked me to wake her to try again.
 
ironband74 said:
Yeah, and they called the later boarding groups at an accelerated rate. Sounds like they are loading up the queue, hoping to clear it by 10, and getting to work on making sure today's issues don't repeat.

While I understand the sentiments of some of those who are dissatisfied, as an engineer who works on complex systems, I see nothing out of the ordinary here. Disney could have played it safe and given us an attraction that would have high reliability and fewer moving parts...and a lesser experience. With Galaxy's edge Disney has declared that playing it safe is not their mission. They are trying to do the impossible. And, as it happens, doing the impossible means pushing boundaries and taking risks and accepting some down-time. The technical aspects will improve over time. 3 days here is not enough to determine anything resembling a trend. And even with 6 weeks of data in Florida, we're just starting to see what might be an improvement trend.

Early adopters always pay the price for being on the bleeding edge of innovation. And that's what the folks that are riding this now, at release, are. They are the early adopters. They exchange reliability for the opportunity to be the first users. Software these days is never released bug free. The first commercial users are essentially the Beta Testers. You can think of the cast member preview as the alpha/smoke test, and the first year or so of regular riders as Beta. Bugs will be reported and fixed. Some bug fixes create or expose additional problems. Shortcomings in some of the mechanical systems will be discovered and redesigned to be more robust. And over the next year you'll see the up-time improve until it levels off at something close to the expected capacity.

Now, the people-angle issues we are seeing I expect will correct a lot sooner. If the ride is down for an hour and you are held captive in the queue under threat of losing your BG, that's a problem I expect will be solved quickly. So please bring that up to Guest Services and name names, not to punish, but to help those CMs get the training they need to deliver a Disney experience.

Honestly, the people who built the land love it far too much to allow it to languish or be mediocre in any way. If all this is too much for you, skip it and wait a year or so. I would be willing to wager that reliability and throughput will improve.
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All of the above x 100.

This ride has a lot of software involved. I strongly suspect that the reason they aren't yet running the ride up until park closing time is because of nightly bug fixes and troubleshooting. So consider that sort of like a smaller software release...like on Friday when it officially opened, that was v1.0 of the ride.

Friday night, they made adjustments & probably tested all night long. Then on Saturday, v1.1 of the ride ran.

Then Saturday night, more testing. Then today (Sunday), it was v1.2 of the ride. With these iterative small adjustments over time, Disney will improve the ride operations in order to improve the guest experience and in order to allow more park guests to experience the attraction each day.

That same v1.0, v1.1, v1.2 thing is also probably happening on a human level with the CM team who work the ride. All of this kind of follows the general business concept of continuous improvement.

If you look back to reports & accounts of how opening day at Disneyland went in July of 1955, there were a whole mess of problems. Heck, just Autopia alone had almost every single car break down in some way...and park guests were leaping over barriers, kicking other people out of the cars, purposely driving into other cars like it was a bumper car attraction, etc., etc. They adjusted all of that in order to address the wild card factor - park guests.

When Carsland opened, our family didn't even venture in for a couple of years after it opened. Why? The insanely long lines scared us off. Didn't want to stand in a 4+ hour line to get on one ride. When Pandora opened at WDW, the lines to get on Flight of Passage were crazy. Heck, they still are pretty crazy. I find it kind of amusing that people are complaining that they can't stand in a 4 hour line because of the boarding group policy for ROTR.

If going on ROTR with 100% certainty is an absolute must do for your DL trip otherwise, the trip is totally ruined, then at least right now, you should not go to Disneyland. Or at least don't go with the expectation of getting on the ride.

I'd also encourage folks to consider that maybe one shouldn't put so much emotional stock in doing A particular "thing" on ANY Disney vacation. I mean, stuff happens sometimes that's beyond your control. Look at how many people over the years going to DL & WDW have gotten so worked up and complained to Disney that their vacation was totally ruined just because something wasn't running, or something didn't work right, or the weather got in the way of fireworks going off that night, etc. Look at the glass as half full instead of half empty.

It's still an awesome park. ROTR isn't going anywhere. Disney has already invested millions and millions of dollars in development & construction of this attraction in 2 theme parks. They want to see the return on investment for it. And seeing that ROI means improving the guest experience so that guests will come back AND so that first-time guests will decide to go to DL or WDW instead of Universal.

Just be patient, grasshoppers. It'll all be ok. Heck, OUR family hasn't even been to Galaxy's Edge yet since it opened. We're going for 2 days in March. I'm totally stoked just to ride the Millennium Falcon ride with my family & friends. If we get on ROTR, too? That'll be the icing on the cake. But if we give ROTR the good old college try and we don't get a boarding group? I'll be disappointed, but that just means that we'll have to go back because dang it, I'm not going to wait a whole extra year to go on that ride. :-)
 
So Test Track, Indiana Jones and many other rides (even ones with tracks!) had lots of downtime early on and some even today. I guess by some people's opinions they are failures too. And it isn't like flipping a switch to improve. There's software development to follow which includes testing. I wouldn't want them to make a change quickly and risk more problems or even safety.
 
CableKC said:
We waited 50 minutes for Smuggler's Run....and that ride is worth it. When we went to DW... We waited for an hour before AK closed in rain waiting for that Avatar ride. It was worth it.

No need for spoilers.....but is this ride even worth it?
Click to expand...

I got up begrudgingly at 4:30 for my first ride at DHS because it was before they switched the system to how it works now. I normally wouldn't touch a ride with such an early wake up call this close to opening. But I was with a close friend who probably wouldn't get another chance to ride. And since we had Christmas party plans that evening so I needed an early BG for us to ride. We got it. And I can't frankly say despite all of the issues and the storm and the other problems I had that day. I found it completely worth the trouble.

Oh and I had another fiasco involving my second ride time when I was back in January. (Basically incorrect info provided and CM gave me a bad time despite being told the night before I was cleared to ride). Still love it even after the struggles to get on both times.
 
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