Just back, DAS return time

[marcyleecorgan]

hey look Universal is solving this problem:

http://universal.wdwinfo.com/univer...that-pick-you-up-take-you-to-your-attraction/

Disney can do it with the WALL-E IP, it'll be soooo great!

 

[OurBigTrip]

then my idea is great!
It would be in the my Disney experience app
you walk into the park the app opens up you pick your ride and it would calculate the wait time for the ride and the fast passes you already to give you time to return. The app would not let you go one of your fast pass rides and have a "wait time" in the same time period. Still only able to to have one "return time" at a time.
It also would help those with autism or anxiety.
Now that wouldn't stop them from going on a ride with out a fast pass. But at less it would stop those who do have a fast pass lets say "double dip".

They could enforce it now if they wanted to - no need to change anything. As I said, making it any easier than it is already is a no-go IMO.

 

[Dawn&Vernard]

hey look Universal is solving this problem:

http://universal.wdwinfo.com/univer...that-pick-you-up-take-you-to-your-attraction/

Disney can do it with the WALL-E IP, it'll be soooo great! [/Q
That's a early Aprils fools joke? lol
I just lately had to being using a wheelchair, and the 1st time we went to the park I cried! My husband and kids where very understanding of our new normal but am still having difficulty, I try to walk as much as I can using my wheelchair as a "walker" until I can't stand anymore. When we go on day trips we go in the late afternoon but in May we are going for the weekend for our oldest daughters 21st birthday, am going to rent a electric scooter so no one has to push me around the world!

 

[Lilsia]

then my idea is great!
It would be in the my Disney experience app
you walk into the park the app opens up you pick your ride and it would calculate the wait time for the ride and the fast passes you already to give you time to return. The app would not let you go one of your fast pass rides and have a "wait time" in the same time period. Still only able to to have one "return time" at a time.
It also would help those with autism or anxiety.
Now that wouldn't stop them from going on a ride with out a fast pass. But at less it would stop those who do have a fast pass lets say "double dip".

But you are still able to go on to any ride or show in the standby line. So people with DAS are able to do more then those who do not have it. There really is no truly "even" system. DAS is more then sufficient for most people. I am kind of surprised that so many people keep complaining about it. I don't buy the whole, I have anxiety so I don't want to get my DAS at the ride. If you can't talk to the cast member to get your DAS, how did you get the DAS at guests services, or even get to the parks? If a person's anxiety is truly that bad, please go seek professional help. I just don't get it, if it is so bad for a person then why are they putting themselves through the torture that is WDW? Research what you will have to do at the parks and if you are unable to do the bare minimum, then don't put yourself through that.

 

[OurBigTrip]

But you are still able to go on to any ride or show in the standby line. So people with DAS are able to do more then those who do not have it. There really is no truly "even" system. DAS is more then sufficient for most people. I am kind of surprised that so many people keep complaining about it. I don't buy the whole, I have anxiety so I don't want to get my DAS at the ride. If you can't talk to the cast member to get your DAS, how did you get the DAS at guests services, or even get to the parks? If a person's anxiety is truly that bad, please go seek professional help. I just don't get it, if it is so bad for a person then why are they putting themselves through the torture that is WDW? Research what you will have to do at the parks and if you are unable to do the bare minimum, then don't put yourself through that.

Along with “too much extra walking”. That’s only because they get the DAS return time, then leave area to do something else, which is their choice, not a DAS requirement.

 

[Dawn&Vernard]

But you are still able to go on to any ride or show in the standby line. So people with DAS are able to do more then those who do not have it. There really is no truly "even" system. DAS is more then sufficient for most people. I am kind of surprised that so many people keep complaining about it. I don't buy the whole, I have anxiety so I don't want to get my DAS at the ride. If you can't talk to the cast member to get your DAS, how did you get the DAS at guests services, or even get to the parks? If a person's anxiety is truly that bad, please go seek professional help. I just don't get it, if it is so bad for a person then why are they putting themselves through the torture that is WDW? Research what you will have to do at the parks and if you are unable to do the bare minimum, then don't put yourself through that.

I feel bad for those that do have anxiety, my mom has it and she no longer goes to Disney. It's sad but she just can't do it, however they are DVCM and we have gone to the the DVCM night events and she enjoyed it because they had less crowds to deal with.

 

[gap2368]

But you are still able to go on to any ride or show in the standby line. So people with DAS are able to do more then those who do not have it. There really is no truly "even" system. DAS is more then sufficient for most people. I am kind of surprised that so many people keep complaining about it. I don't buy the whole, I have anxiety so I don't want to get my DAS at the ride. If you can't talk to the cast member to get your DAS, how did you get the DAS at guests services, or even get to the parks? If a person's anxiety is truly that bad, please go seek professional help. I just don't get it, if it is so bad for a person then why are they putting themselves through the torture that is WDW? Research what you will have to do at the parks and if you are unable to do the bare minimum, then don't put yourself through that.

I am someone that some times can not get a return time for a ride due to it being too crowded at the line itself and I will try to exspalin why I can go to GR and ask for the DAS but an hour or ( if I am at Disney for a week) a week later cannot ask for one at the ride itself. ( and I am not good at explaining thing either so this might get confusing)

the long I am at a place that is over stimulating ( sight noise smells) the worst off I am so when I first get to Disney I away stop at GR ( most of the time I am fine) I try and make MK my first stop since they open main street an hour early I tend to get here a little after 8 so after the first rush of people. For the most part the line is not long at all and I can simply say I need to renew my DAS and that is it. what I have a hard time with (7DMT is one ride that I have had a few times where I could not get a return time, tiered it one day 4 different times) this line because the standby and FP are right next to each other and then you had people wanting rider swap, see how tell there child was, they are too early for there FP they did not have a FP ( you see how congested it can be) and you had people some times pushing and shoving to get ahead or the CM attention. Disney has done a great job with this when they put the DAS rider swap return time about 50-75 feet from the entrance, but this does nothing fro a child with ASD that they really like/ love a ride for them seeing their favorite ride and then walking away is very hard for them getting a return time at a kiosk ( and they already have them) would work great ( and maybe to make it more fair if you get a return time at a kiosk you do not get to take off the 10 minutes) now before they have the return time person right outside the line if it was too hard for me to get a time I did not some times it caused a meltdown some times it was well next time.

now your comment about if your anxiety is that bad to go get help ( well mine really is not anxiety) but I have gone to get help for a number of years for my disabilities, I can choose to stay home ( like my older brother, we have different disabilities, not really leave my house that much) or I can choose to go to a place that I know they have some help for me ( the DAS) no it is not prefect and I can choose to try it yes some times I get it wrong some times I push my self too much and I go well that did not work, but some times I surprise my self and do something I did not even think I could ( a year before I started going back to disney I would have never dreamed of driving almost 4 hours ( I hate driving with a passion and have a vision problem that makes driving hrder for me) and then staying alone in a hotel room over night ( I do not even like staying in my own home over night) I would think you were crazy but I amdoing it and not only that I amgoing to disney for 10 night letter theis year scard yep excited to push my self yep will I have problems bcuse I my disability great chance but there is even a better chance I will grow some, after all, I could be like my brother who doses not really leave the house and for him going to the store when it is quiet and not pack is very hard.

so yes someone could need to get a return time some where else then the ride itself they and anyone with a disability should do as much as they can they might fall they might push them self too much but so say too seek help maybe they have but you can only do so much inside the four walls of a therapist office you have to get out and use the tool you have been taught you have to sometimes fall before you can walk and for some we fall more times then we like but for me and other we simply get back up we just keep going back to Disney even though it is hard.

 

[DLgal]

I think the kiosks work better at DL because of the smaller size. They would need more kiosks at WDW and that means more cast members to do something that other cast members already are. I am sure they are thinking "why should we schedule dozens more cast members just to do something the existing ones are already doing." Either way, if there is 1 kiosks per "land" and you are not in that land, you are still walking to it. No different then walking to the ride. Plus then you will get the people who keep walking around and can not find the kiosk in that area getting frustrated. The rides are much easier to find then a small kiosk. I think that this is a case of, "you can't make everyone happy."

You are not understanding how the kiosks work.

Disneyland has 4 kiosks. DCA has 3 kiosks.

You can go up to ANY kiosk and get a DAS return time for ANY ride, in either park. There are not kiosks in dedicated lands, for only those land's rides. They are more or less centrally located along major walkways. The kiosks are not hard to find. You come upon them naturally as you make your way around the park and they all have large umbrellas so you can see them.

They have huge podiums with a lowercase letter "i". They are general information kiosks staffed by Guest Relations CMs. The CMs all rotate where they work, taking turns between inside GR and the kiosks. Every kiosk is a staffed with 2 or 3 CMs, each with a handheld iPhone or tablet. They can answer questions, help with ticket issues and issue DAS return times. This cuts down on the burden of the line head CMs, who often have to stop what they are doing to issue a DAS. It's a cumbersome process at WDW. It is much easier at DL. I visit both parks regularly.

What stinks is being in Epcot, in future world, and wanting a return time for Frozen Ever After. You have to walk ALL the way over there just to get the return time, only to have to walk all the way back there when it is time to use it. It's a pain. Same thing when you are in MK in Tomorrowland, for instance and want a Big Thunder return time. It is a huge waste of time walking all over creation at WDW to get return times. You really have plan ahead very carefully. That isn't required at Disneyland. You can do things in a much more organic way over there.

 

[Jocelynaus]

I agree you should be able to get the return times on the MDE app, it doesn’t seem like a good use of a CM to have one doing that and rider switch when there could be an IT solution.

 

[Dawn&Vernard]

that was me complaining about the extra walking because I didn't know my husband could go to the ride to get the return time with out me... but I still think they could use the app to help to at less solve one of your complaints. But that would only work on not being able to go on one of your fast passes at the same time as your wait time. you want it to work that no one can be in line for a ride or ride one they have a fast pass for.
I would love to be how I was before my new normal and not have a disability but that's not going to happen either.
Sometimes you just have to say " life isn't fear" but you don't have to be inconsiderate either.

 

[DLgal]

I agree you should be able to get the return times on the MDE app, it doesn’t seem like a good use of a CM to have one doing that and rider switch when there could be an IT solution.

I agree with this. Once the DAS is issued, why not let people get their own return times? Seems simple enough. All they do is scan your ticket and use a pull down menu to choose a ride anyway. I suspect the reason is simply that this is currently only an internal network function and they can't find a way to seamlessly integrate it with the app in a way that will allow them to continue to issue return times using their system.

 

[gap2368]

You are not understanding how the kiosks work.

Disneyland has 4 kiosks. DCA has 3 kiosks.

You can go up to ANY kiosk and get a DAS return time for ANY ride, in either park. There are not kiosks in dedicated lands, for only those land's rides. They are more or less centrally located. The kiosks are not hard to find. You come upon them naturally as you make your way around the park and they all have large umbrellas so you can see them.

They have huge podiums with a lowercase letter "i". They are general information kiosks staffed by Guest Relations CMs. The CMs all rotate where they work, taking turns between inside GR and the kiosks. Every kiosk is a staffed with 2 or 3 CMs, each with a handheld iPhone or tablet. They can answer questions, help with ticket issues and issue DAS return times. This cuts down on the burden of the line head CMs, who often have to stop what they are doing to issue a DAS. It's a cumbersome process at WDW. It is much easier at DL. I visit both parks regularly.

What stinks is being in Epcot, in future world, and wanting a return time for Frozen Ever After. You have to walk ALL the way over there just to get the return time, only to have to walk all the way back there when it is time to use it. It's a pain. Same thing when you are in MK in Tomorrowland, for instance and want a Big Thunder return time. It is a huge waste of time walking all over creation at WDW to get return times. You really have plan ahead very carefully. That isn't required at Disneyland. You can do things in a much more organic way over there.

My problem is if a none disabled person wanted to do a ride then they would need to go to the ride and wait on line why should I have the ability to get a return time across the park when just walk g there would take 10-15 minutes) and who say you have to them walk across the park agin you can stay close by I do like how they do it at SDD and 7 DMT where there is a CM standing a few feet from the enterince giving return time. But even this dose not work for all.

 

[DLgal]

My problem is if a none disabled person wanted to do a ride then they would need to go to the ride and wait on line why should I have the ability to get a return time across the park when just walk g there would take 10-15 minutes) and who say you have to them walk across the park agin you can stay close by I do like how they do it at SDD and 7 DMT where there is a CM standing a few feet from the enterince giving return time. But even this dose not work for all.

Actually, Disney accounts for the walking time by giving you a 10-15 minute advantage on the return time. If a ride has a 45 minute wait, my return time will be in 30 minutes. They account for that time you will spend walking from the kiosk to the ride (or coming back to the ride in WDW) and also the time you will spend in the fastpass line or exit area waiting to board. A non disabled person gets in the line and waits 45 minutes. A disabled person will have to wait the 30 minutes, and then potentially LONGER than another 15, depending on the Fastpass line. Test Track and Radiator Springs Racers are a good examples of Fastpass lines that routinely take at least 15-30 minutes to get through to loading. So, really, DAS holders usually wait longer.

The DAS is meant to equalize the AMOUNT OF TIME SPENT WAITING to ride. That's it.

 

[Lilsia]

Along with “too much extra walking”. That’s only because they get the DAS return time, then leave area to do something else, which is their choice, not a DAS requirement.

You don't have to leave the area. You can plan your rides for the same area. No one says that you have to get a DAS for Splash Mountain and then go and ride Space Mountain, then walk back. People without a DAS don't really even do that. Do one area at a time.

 

[Dawn&Vernard]

My problem is if a none disabled person wanted to do a ride then they would need to go to the ride and wait on line why should I have the ability to get a return time across the park when just walk g there would take 10-15 minutes) and who say you have to them walk across the park agin you can stay close by I do like how they do it at SDD and 7 DMT where there is a CM standing a few feet from the enterince giving return time. But even this dose not work for all.

however you just said in a post about how "congested" it gets at the rides, so does this all come down to "WHY should someone with a disability get _____?"
Most with out disability have compassion and understanding. I have had other guest let us in line before them. OK one time on the people mover ride I had to put my wheelchair to the side and the CM is trying to help us and "the other's" behind us where cutting between my family the CM and me, it was crazy!

 

[Lilsia]

You are not understanding how the kiosks work.

Disneyland has 4 kiosks. DCA has 3 kiosks.

You can go up to ANY kiosk and get a DAS return time for ANY ride, in either park. There are not kiosks in dedicated lands, for only those land's rides. They are more or less centrally located along major walkways. The kiosks are not hard to find. You come upon them naturally as you make your way around the park and they all have large umbrellas so you can see them.

They have huge podiums with a lowercase letter "i". They are general information kiosks staffed by Guest Relations CMs. The CMs all rotate where they work, taking turns between inside GR and the kiosks. Every kiosk is a staffed with 2 or 3 CMs, each with a handheld iPhone or tablet. They can answer questions, help with ticket issues and issue DAS return times. This cuts down on the burden of the line head CMs, who often have to stop what they are doing to issue a DAS. It's a cumbersome process at WDW. It is much easier at DL. I visit both parks regularly.

What stinks is being in Epcot, in future world, and wanting a return time for Frozen Ever After. You have to walk ALL the way over there just to get the return time, only to have to walk all the way back there when it is time to use it. It's a pain. Same thing when you are in MK in Tomorrowland, for instance and want a Big Thunder return time. It is a huge waste of time walking all over creation at WDW to get return times. You really have plan ahead very carefully. That isn't required at Disneyland. You can do things in a much more organic way over there.

I understand completely how it works since I have been to DL in the past year. It is all about planning and yes, sometimes you will have to walk out of your way, so what. I just don't see it as a big deal as you seem to. There is back and forth at DL also, more so at CA since it is a bigger park. I don't know what everyone wants. Nobody has a perfect vacations. Even able bodied people have to walk back and forth. And seriously, with DAS you can go and do anything else, including sitting there and waiting for the ride like the people who are actually waiting in line. I don't think you will get much sympathy from those who are waiting in line for 2 hours while you can go and eat a dole whip, even if it means that you have to walk a bit.

 

[gap2368]

however you just said in a post about how "congested" it gets at the rides, so does this all come down to "WHY should someone with a disability get _____?"
Most with out disability have compassion and understanding. I have had other guest let us in line before them. OK one time on the people mover ride I had to put my wheelchair to the side and the CM is trying to help us and "the other's" behind us where cutting between my family the CM and me, it was crazy!

Yes iI did day that at some ride it get congested but I also said that Disney did a good job by having a CM standing 50-75 feet away giving out return time, you still have to walk to the ride ( which is just like what everyone has to do) but you do not have to go right up to the FP standby line to get the return time and this helps out so much just the moving where you get your time 50-75 feet. I will say it again I do not like the one size fits all because one size ever fits all, but I do not think anyone should be in Tomorrowland and get a return time for BTMRR but I think for some that need it letting then get a return time at the FP kiosk for rides in that land could work and be very helpful for ( like for kids with ASD and some other things)

 

[Dawn&Vernard]

Yes iI did day that at some ride it get congested but I also said that Disney did a good job by having a CM standing 50-75 feet away giving out return time, you still have to walk to the ride ( which is just like what everyone has to do) but you do not have to go right up to the FP standby line to get the return time and this helps out so much just the moving where you get your time 50-75 feet. I will say it again I do not like the one size fits all because one size ever fits all, but I do not think anyone should be in Tomorrowland and get a return time for BTMRR but I think for some that need it letting then get a return time at the FP kiosk for rides in that land could work and be very helpful for ( like for kids with ASD and some other things)

so they could make the MDE app work like the kiosk and if your in that land it would let you get a return time for whatever ride you wanted working around your times of your other fast passes so your not going on one of your fast pass rides and waiting for your return time.
Still wouldn't stop anyone going in line for a ride or show they didn't have a fast pass for
how to fix that?
I guess everyone would have to scan their magic bands for fast pass and stand by, those with DAS would know they are going to scan everyone and wouldn't try it....

 

[Lilsia]

Yes iI did day that at some ride it get congested but I also said that Disney did a good job by having a CM standing 50-75 feet away giving out return time, you still have to walk to the ride ( which is just like what everyone has to do) but you do not have to go right up to the FP standby line to get the return time and this helps out so much just the moving where you get your time 50-75 feet. I will say it again I do not like the one size fits all because one size ever fits all, but I do not think anyone should be in Tomorrowland and get a return time for BTMRR but I think for some that need it letting then get a return time at the FP kiosk for rides in that land could work and be very helpful for ( like for kids with ASD and some other things)

Ok so you are saying that a person should be able to go to a kiosk in that land to set up a DAS instead of going to an individual ride. In theory, to save walking. But that only works if you are by the kiosk. If they do that and a person has to walk past the ride to the kiosk to set up the DAS, then they will be mad that they had to "walk so far" when they could have just got it at the ride. There is NO way that Disney can make everybody happy. And what works at DL will not always work at WDW. If you only have 4-5 kiosks for everyone to make their DAS, plus all of the people who will stop and ask the cast member questions, you will get large backups. Going to the rides spreads the people out more. I can just see it now, people complaining how looong they had to wait at the kiosk just to set up their DAS and start complaining how they want more kiosks, etc.

 

[gap2368]

so they could make the MDE app work like the kiosk and if your in that land it would let you get a return time for whatever ride you wanted working around your times of your other fast passes so your not going on one of your fast pass rides and waiting for your return time.
Still wouldn't stop anyone going in line for a ride or show they didn't have a fast pass for
how to fix that?
I guess everyone would have to scan their magic bands for fast pass and stand by, those with DAS would know they are going to scan everyone and wouldn't try it....

you can have a FP for space from 1-2 pm and during your FP window you could get in line for buzz just like I can have a FP for space from 1-2 but get a return time for buzz

In the end I knw for my self I do not do more rides then the normal guest in the park