Inlovew/disney
Earning My Ears
- Joined
- Aug 6, 2016
M husband and I booked a six day trip to WDW for Thanksgiving week. We really looked forward to the trip and escape from our cold winter temps in our part of the country. We were booked at Wilderness Lodge; our second time to stay there. Overall impression - the lobby is drop dead gorgeous; especially his time of year. I’ve always loved the lobby here. Our room was fine. Second floor, nature view. But, the room was tired looking and dimly lit. But all in all, it was ok. As we were processing our trip tonight, we both agree we won’t be going back to WDW any time soon. It it is just too expensive for what you get. The CMs at WL were, for the most part, disinterested in serving their guests. Two separate CMs appeared almost annoyed when I asked for information on a couple of occasions. One gave me totally inaccurate information about automatic airline checkin. Disney now seems content to let the guest do most of the work; from booking Fast Passes and dining reservations to online room check in. Maybe it is just me, but I liked it when CMs actually made you feel like a valued guest. Now days the guest seems to be an annoyance to them. Nothing seemed magcal or special about this trip - unlike previous trips. The prices are high and service is on the decline. A reflection on the overall service industry, I fear.
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