Very disappointedly, yes. Just once in over 40 trips. Entire family trip about 12 years ago. Two of us had connecting rooms and the connecting door wouldn’t shut right. We called for service and someone came up and was working on the door when we left. It was our first day and everyone was excited to get to the pool. My grandson left his game boy and his child’s wallet out. When we returned, his games were gone and his wallet emptied of money and Walmart gift card. So sorry said the front desk, claim it on your home owners. I happen to have the receipt in my wallet for the gift card and called Walmart’s. Someone had just been in and (stupidly..they should have used it all) used half the card at the closest Walmart. We cancelled the rest of it. I called security, told them I was getting the police involved since Walmart had camera proof, and was told since we have been such good patrons what would it take for us to let their security handle it. $200 covered the grands stuff and we never heard another thing.