What is going on with ECV - policy change Nov 1. 2012

[Disneypubgal]

What were the companies that they told you were preferred providers? They must have named some since you checked the price. I am also confused as to who you are trying to rent your scooter from. It might only be that that company is not allowed to do this.

Not comfortable naming the companies as the list is evolving, you need to check with the resorts. I checked two while I was on the phone and they were both more expensive. I have rented my scooter from the same vendor for awhile now and have been very happy with the service. When I spoke with the owner of my preferred vendor he explained to me that Disney had worked out arrangements with several vendors (he was not one of them as he did not want to increase his prices) who were willing to pay Disney for drop off and pickup.

I can't imagine that he is the only vendor who is having this issue. I also get that there is time on the cast members part for handling, but perhaps they could have charged the guests directly the way they do for package delivery...

 

[peemagg]

You are not being the least bit helpful with this issue for anyone else if you won't name the company you rent with or the companies that were suggested! How is anyone supposed to find out anything about the problem if you won't share!

Just as an FYI, I just looked at Apple Scooters, and the rental price for 7 days is $125, and it includes insurance.

 

[Disneypubgal]

You are not being the least bit helpful with this issue for anyone else if you won't name the company you rent with or the companies that were suggested! How is anyone supposed to find out anything about the problem if you won't share!

I just don't want to give out the wrong info, the bell services manager stated that the list was frequently changing and that the best way to know for sure is to check with them.

I think I am being helpful by letting others know that there has been a change in the practice at the resorts. Everyone is entitled to there opinion and you have certainly made yours clear....

Is there a reason why you can't contact the resort directly?

 

[disney david]

Let all remember the op just reporting what a company and Disney told her. She dose not want to tell company's that might change before you book it. She just giving us a heads up I what happening.

 

[peemagg]

I understand that she is reporting "Part" of what she was told. I was trying to get the names of the companies that was told to her so that others would have some sort of an idea. I understand that the list is evolving, but since she was already told some names, those companies are probably good to go. The list is more than likely to get larger, not smaller, just like restaurants on the dining plan every year.

I personally don't need the information, for I have and bring my own scooter, but I am trying to help others who do need the information.

From my understanding, when you call the numbers that are provided to you for your resort you are not calling the resort itself, you are calling a call center that may or may not have the correct information. Maybe Cheshire will come along with more information on this.

 

[Disneypubgal]

From my understanding, when you call the numbers that are provided to you for your resort you are not calling the resort itself, you are calling a call center that may or may not have the correct information. Maybe Cheshire will come along with more information on this.

When I called I initially spoke with the operator and she could not answer my question and transferred to a very nice cast memeber at the bell desk who also could not answer me. But she did take my number and called back about an hour later with an answer... not the one I was hoping for but an answer nonetheless....

 

[disneyfool_1202]

Now I'm confused and a bit concerned- we fly in Sunday. My scotter is being delivered to bell desk at 12. My flight comes in at 10 and we should be at hotel about 11-11:30. I spoke with scooter company directly 2 days ago because originally I had the scooter being delivered Monday morning but my knee's are acting up and I wanted "practice time" around resort before we hit parks on Monday so I changed drop off day. No one said anything to me about not being able to drop off and I booked Apple for 7 days for very good rate (Fabulous rate compared to Disney in park daily rate itself and pretty same rate as Walker for a weekly rental).

 

[peemagg]

Now I'm confused and a bit concerned- we fly in Sunday. My scotter is being delivered to bell desk at 12. My flight comes in at 10 and we should be at hotel about 11-11:30. I spoke with scooter company directly 2 days ago because originally I had the scooter being delivered Monday morning but my knee's are acting up and I wanted "practice time" around resort before we hit parks on Monday so I changed drop off day. No one said anything to me about not being able to drop off and I booked Apple for 7 days for very good rate (Fabulous rate compared to Disney in park daily rate itself and pretty same rate as Walker for a weekly rental).

This is the very reason I was trying to get the names to whatever companies that the original poster was told and who they are renting with. We need to share with each other. This helps eliminate some of the confusion.

Disneyfool: I would not be too concerned seeing as how you are renting from Apple. They are a reputable company along with Buena Vista and Walker. If you are real concerned I would call and ask them about this. See if they have any knowledge of this problem that the original poster is talking about.

 

[Disneypubgal]

Now I'm confused and a bit concerned- we fly in Sunday. My scotter is being delivered to bell desk at 12. My flight comes in at 10 and we should be at hotel about 11-11:30. I spoke with scooter company directly 2 days ago because originally I had the scooter being delivered Monday morning but my knee's are acting up and I wanted "practice time" around resort before we hit parks on Monday so I changed drop off day. No one said anything to me about not being able to drop off and I booked Apple for 7 days for very good rate (Fabulous rate compared to Disney in park daily rate itself and pretty same rate as Walker for a weekly rental).

Again I would check with Bell services, I was only given two companies and yours was not one of them.... but that doesn't mean anything.... I was not provided with the entire list just two.... Again this is my reason for asking folks to check directly with the resort... I do not want to pass out erroneous or incomplete information!!!

 

[Disneypubgal]

This is the very reason I was trying to get the names to whatever companies that the original poster was told and who they are renting with. We need to share with each other. This helps eliminate some of the confusion.

Disneyfool: I would not be too concerned seeing as how you are renting from Apple. They are a reputable company along with Buena Vista and Walker. If you are real concerned I would call and ask them about this. See if they have any knowledge of this problem that the original poster is talking about.

I would really appreciate it if you would back off. I have explained what happened so that others will have the opportunity to check with Dismey pre arrival that they will have there scooters available upon arrival. I have chosen not to give the names of the companies I was provided as the list was not complete, and was told by the CM that the list is evolving.

You explained in an earlier post that you already have your own scooter so I am not sure why you keep coming back to this.

I am asking you to respect my decision regardless of whether or not you agree with it....

Thank you!

 

[kaytieeldr]

peemagg is just trying to get information to help everyone who might be renting ECVs while at Walt Disney World. Objectively, it looks like you're saying, "I know something you don't know."

We understand that the list isn't complete and that it's evolving, but given that the companies you're sure are on the list have paid a fee to be able to leave mobility device rentals at the resorts, it's extremely likely they'll remain on the list.

I can make some educated guesses based on experience. Randy's isn't on the list only because they deliver directly to the renter already. No need for them to pay a fee or change the way they do business. So here's my guess: the companies on the list are Walker Mobility and Buena Vista Scooter.

 

[sjs314]

Not comfortable naming the companies as the list is evolving, you need to check with the resorts. I checked two while I was on the phone and they were both more expensive. I have rented my scooter from the same vendor for awhile now and have been very happy with the service. When I spoke with the owner of my preferred vendor he explained to me that Disney had worked out arrangements with several vendors (he was not one of them as he did not want to increase his prices) who were willing to pay Disney for drop off and pickup.

I can't imagine that he is the only vendor who is having this issue. I also get that there is time on the cast members part for handling, but perhaps they could have charged the guests directly the way they do for package delivery...

I am very upset to read this as I rented before from Apple and was pleased and intended on renting from the again this Nov but won't be able to maybe since my arrival time is in the afternoon

I guess I will be calling Apple tomorrow to find out if I will be able to rent from them. I am sure Buena Vista is one of the ompanies since they are located right at the BW but I prefer the smaller scooter from Apple.

Just another example of Disney's Customer Service going downhill. Not happy about this at all.

 

[Schmeck]

I am very upset to read this as I rented before from Apple and was pleased and intended on renting from the again this Nov but won't be able to maybe since my arrival time is in the afternoon

I guess I will be calling Apple tomorrow to find out if I will be able to rent from them. I am sure Buena Vista is one of the ompanies since they are located right at the BW but I prefer the smaller scooter from Apple.

Just another example of Disney's Customer Service going downhill. Not happy about this at all.

I don't see this as Disney's customer service going downhill at all, as they are only asking these companies to pay for the service of dropping their product off on WDW property. It must have been taking up a lot of the bellhops' time to move the scooters, and now Disney can hire more bellhops to handle the deluge. Your service is not being changed, you can still get a scooter. WDW is still going to hold it for you if you use a company that is paying for that service.

 

[sjs314]

I don't see this as Disney's customer service going downhill at all, as they are only asking these companies to pay for the service of dropping their product off on WDW property. It must have been taking up a lot of the bellhops' time to move the scooters, and now Disney can hire more bellhops to handle the deluge. Your service is not being changed, you can still get a scooter. WDW is still going to hold it for you if you use a company that is paying for that service.

What is next will they dictate which shopping services guests can order from as this is another service that is "provided" to the guests as a courtesy Just as the handling of ECVs?

Like someone else mentioned I go to Disney because they make it easy for the disabled to be Accommodated.

Courtesy valet parking for those with a HA ply card is yet another service that uses "CM" time

I am upset that Dsney is now in effect telling me who I can rent a scooter from if I want the convience of it being there waiting for me when I check in.

 

[Disneypubgal]

peemagg is just trying to get information to help everyone who might be renting ECVs while at Walt Disney World. Objectively, it looks like you're saying, "I know something you don't know."

We understand that the list isn't complete and that it's evolving, but given that the companies you're sure are on the list have paid a fee to be able to leave mobility device rentals at the resorts, it's extremely likely they'll remain on the list.

I can make some educated guesses based on experience. Randy's isn't on the list only because they deliver directly to the renter already. No need for them to pay a fee or change the way they do business. So here's my guess: the companies on the list are Walker Mobility and Buena Vista Scooter.

So let me make this just a little easier... the number for the Boardwalk is 407-939-5100, ask to be transfered to Bell services and they will give you the current list. I am not saying, "I know something you don't know." What I am saying is that there was a change in practice and perhaps it would be good to check prior to arrival so that guests don't have an issue..... Maybe next time I shouldn't say anything at all..... Lesson learned!

 

[Disneypubgal]

I am upset that Dsney is now in effect telling me who I can rent a scooter from if I want the convience of it being there waiting for me when I check in.

Exactly!

 

[Disneypubgal]

I don't see this as Disney's customer service going downhill at all, as they are only asking these companies to pay for the service of dropping their product off on WDW property. It must have been taking up a lot of the bellhops' time to move the scooters, and now Disney can hire more bellhops to handle the deluge. Your service is not being changed, you can still get a scooter. WDW is still going to hold it for you if you use a company that is paying for that service.

I don't think this is a customer service issue either, I think it is about $. I think this does take up extra time on the part of the bell services. But I would rather they charged me a small fee for drop off and pick up at the resort similar to package delivery than to add it to the scooter companies so that I don't have to figure out which ones are preferred...

 

[sjs314]

I don't think this is a customer service issue either, I think it is about $. I think this does take up extra time on the part of the bell services. But I would rather they charged me a small fee for drop off and pick up at the resort similar to package delivery than to add it to the scooter companies so that I don't have to figure out which ones are preferred...

I agree about just charge me a fee for the using Bell Services and I do feel it is a decline in customer service as I mentioned what about grocery orders which I am sure out way in number compared to ECV and grocery orders are delivered to be guests room whereas ECV is picked up by the guest themselves.

And I checked Walker & Buena Vista are more expense at $30 a day

 

[sjs314]

I just called and spoke to Tom in Bell services and he told me the 3 Top "Partners" Scooter Rentals with Disney are

Buena Vista

Apple

Walker

 

[disney david]

I am very upset to read this as I rented before from Apple and was pleased and intended on renting from the again this Nov but won't be able to maybe since my arrival time is in the afternoon

I guess I will be calling Apple tomorrow to find out if I will be able to rent from them. I am sure Buena Vista is one of the ompanies since they are located right at the BW but I prefer the smaller scooter from Apple.

Just another example of Disney's Customer Service going downhill. Not happy about this at all.

This has nothing to do with customer service Disney dose not have to let any company on their property. Yes as other said it a little about money but mostly about security and not having to have their cms deal with it since they not making any money off it. Disney is private property so yes they can basically tell you who you can order from all their saying is the other company can't drop off and have bell services hold them. Their not stopping them from making delivers directly to the guest.