I’m legitimately surprised at the amount of complaints about Le Cellier & Coral Reef. I’ve had some of my best meals & service at those two places. Though my last Le Cellier visit was back when lunch wasn’t Signature yet. There are higher expectations on food quality and service when you are paying Signature pricing, which sounds like they aren’t meeting.
Even if my heart is set on a certain dish, I always ask the waiter as to what they recommend that day. There are simple things to take into account that I wouldn’t have known without their advice, like I’ve been warned when the chef that day isn’t the one that specializes in the dish I was looking at. I’ve also been given heads up before when they are substituting an ingredient due to a shortage and they would then recommend something else. I’ve had some fantastic finds this way for dishes I would not have thought about originally. Of course, I’ve also had waiters that just couldn’t give a crap on giving their opinion, but for those that do, I go out of my way to reward them in turn.
Also, as someone mentioned previously, something that I noted among Epcot waiters is that slow service is common. This is an aspect of European culture, not necessarily a sign of bad service. While traveling in Europe, I’ve had meals that lasted over 3 hours just because that’s what is expected. While in Disney, If I’m in a rush, I let my waiter know when I’m sitting and tell them WHY – a fast pass, a bus, meeting someone. I’ve rarely had a problem when I’ve been upfront and politely explained at the start of the meal so they can take it into consideration.
Not to say that I’ve never had a problem. I’ve had horrible experiences at Ohana, T-Rex, Be Our Guest, etc. I think my hands down worst though was Restaurantosaurus. I would think it would be hard to make a quick serve experience that much more horrible than a sit-down meal, but they managed to do it. The food looked nothing like the photos, it was either over- or under- cooked, and the staff was incredibly nasty when I pointed out that they had given me completely wrong items. It was clear that no one had been through to clean the seating areas, as we had to move someone else’s trash just to find a table.