I believe that in some cases, the owners are not aware of problems with the management company. I'm sure they pay a lot to these management companes to deal with problems onsite, but the management company doesn't live up to the agreement. Having said that, I am still waiting for the owner to reply to my email - 2 days now - if I don't hear from him, I will let you know the management company that left us in such poor shape.
These townhomes are very nice and well furnished, but ours had a broken handle to the patio door so we had a very hard time accessing the splash pool, broken chairs, broken glass in the picture frames, etc. But by far, the ants were the biggest issue.
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