I am OK with not being able to make the reservation online. It would be very convenient and I would be happy to be able to do it, but I understand what Caskbill wrote about why it would be very difficult to do. I like the "snapshot" idea, but I can see some flaws with it.
I think being able to view a snapshot of what is available could cut down on the amount of time MS spends on the phone with each person if we could look to see what was available before we called. People could check it out, make their decisions, and call with their exact needs/wants without having to ask MS to check for different dates, different resorts, etc.
Although if it is a "snapshot" there would still be the problem of what happens between the time the snapshot was taken, MS opens, and you actually call. There is alwasy the possiblity that what you wanted would no longer be there. So MS would go back to the checking different dates, resorts, etc anyway. So did it really save any time and resources?