We're Working on It

[romare1114]

Is anyone else having trouble with DCL's website regarding "Special Requests" or "Onboard Credit"? On "Onboard Credit" I get all the way up to "my bag" but can't check out. I keep getting the Seven Dwarves error message. I've tried it on the app, my laptop, my tablet and my phone. Any suggestions?

 

[Girl of the South]

I was able to access my reservation and the Special Requests page and click on them all but I didn't try adding a Pack n Play because I don't need it. Did you try turning your laptop off and then on again?? I know, basic, but who knows? I know how frustrating that is . . . took me over 2 hours to check in this week.

 

[dwg]

Besides special requests online being limited I would suggest calling DCL to make your requests.

 

[romare1114]

I've tried it with Microsoft Edge and Google Chrome, I've tried Bing, Yahoo etc. I'll try to clean out my cookies and try again, if that doesn't work, I'll just have to call them. I've been trying for over a week now thinking the trouble was on their end, but I believe it may be on mine now. Thank you both

 

[ekmom]

I've tried it with Microsoft Edge and Google Chrome, I've tried Bing, Yahoo etc. I'll try to clean out my cookies and try again, if that doesn't work, I'll just have to call them. I've been trying for over a week now thinking the trouble was on their end, but I believe it may be on mine now. Thank you both

It's not just you, it hasn't worked for me for at least 10 days and it still isn't