Gotta say, a day like today is what has 100% sold me on using a TA. I saw the room only discount early this morning and emailed her to change my resort for July. I did not notice that it went through my stay over Rosh Hashanah weekend and so did not mention that. Free Dining did not pop up until after I'd sent it - having an AP that was a moot point for me, but I did feel a little guilty about adding to her workload simply for a resort change.
Within 30 minutes of her office hours beginning, she had emailed me that she had changed my resort for July AND she had applied the discount for my Rosh Hashanah weekend stay.
None of me dealing with the crashing website or waiting until I was out of school (I teach) to call and sit on hold. A simple email and it was done. And even if I had not emailed her, she would have applied the discount to my Rosh Hashanah weekend stay - and she said if I had not contacted her about changing, she would have put the one category available at my first resort on hold and checked with me to see if I wanted to change.