It doesn't hurt to remind people, especially someone who didn't know if it was refundable at all. And, of course, there are the rates that it is not true with: the non-refundable, non-changeable rates.
Walt Disney World SWAN, DOLPHIN & SWAN RESERVE RESORTS Information & Questions
- Thread starter Dan Murphy
- Start date
Hi all, posted this in another forum but was suggested I post my question here:
I am trying to book a room at the Swan using travel points. I specified in my search that there will four of us, two adults and two teens.
The search is giving me the option to book this type of room, but the picture of the room shows a single bed and a small couch. Doing a google search on this type of room suggests that it is basically they give you what is available.
Is it possible we'd show up and they would try to put four of us in a room with just one bed???
Thx!
I am trying to book a room at the Swan using travel points. I specified in my search that there will four of us, two adults and two teens.
The search is giving me the option to book this type of room, but the picture of the room shows a single bed and a small couch. Doing a google search on this type of room suggests that it is basically they give you what is available.
Is it possible we'd show up and they would try to put four of us in a room with just one bed???
Thx!
happ
DIS Veteran
- Joined
- Jul 7, 2017
You can book a two queen bed option with points, or a king bed. Sometimes the two bed option is not available. I would keep checking or look at the Dolphin and Reserve for availability. I would not book a one bed option and expect to get two.
We are currently staying at CBR in December around Xmas and are thinking of changing to dolphin. Will our ticket reservations be okay since it is the exact same days and tickets?
Any issues not staying at a Disney owned resort with new ticket system?
Any issues not staying at a Disney owned resort with new ticket system?
Happ - Thanks for the reply. I'm booking via aeroplan and there were no room options that specified two beds..... just 'run of the house' options, and one that said 'standard room' with no description or pic of how many beds. Guess maybe we'll be sleeping on floor..... Again, I did specify 4 guests when searching for the room. Anyway, this is for next March, we are in Canada, and who knows what travel will look like by then. Could very well end up cancelling.... 
anita46
DIS Veteran
- Joined
- Jan 1, 2001
I was there last week and both were open...not sure about the hours at Fountain though...?
Dan Murphy
We are family.
- Joined
- Apr 20, 2000
The hours and days can vary. Best bet is to download and use the S/D app, either Apple or Android. Feedback here on this thread is that the app is very current and up to date on day and hour openings.
S/D app
SteveH
Where's my Mai Tai?
- Joined
- Sep 8, 1999
Welcome!
As already shared don't book a room and hope, unlike Disney S/D doesn't do room assignments for bed types last minute. If you book a King you should get a king same for double queens. If you are not finding the room type you want on points, change over and search for cash. If you find what you want on cash then chances are they are sold out of the points available rooms. You might also check to see if the Dolphin has the any available - downside is smaller beds and 1 sink in the room. You can also call S/D direct and ask for in-house reservations and they can check for you too.
What is the description of the room ignoring the image presented? On Points the room descriptions are somewhat vague.
If the term "run of the house" appears in the description it indicates you may get any room that meets your occupancy selection. From a basic traditional "no view" up to great resort view "Balcony" rooms.
Note: you could have seen a King room with a sleeper sofa vs a 2 Queen bed unit.
Dave
empedocles
Mouseketeer
- Joined
- Apr 2, 2019
Happ - Thanks for the reply. I'm booking via aeroplan and there were no room options that specified two beds..... just 'run of the house' options, and one that said 'standard room' with no description or pic of how many beds. Guess maybe we'll be sleeping on floor..... Again, I did specify 4 guests when searching for the room. Anyway, this is for next March, we are in Canada, and who knows what travel will look like by then. Could very well end up cancelling....
I saw the other thread you posted. You accidentally omitted the room description when you copied & pasted. For the benefit of others, it was "double - run of house".
I was going to ask if it was 3rd party points you were using to book - but you answered that question in your reply.
Question then becomes does the "double" in the description refer to # of beds or something else. And if it refers to # of beds, do they mean 2 real beds or 2 sleeping surfaces?
All Swan rooms sleep 4, either in 2 queens or a king and a pull-out sleeper sofa. Unfortunately, the only people who can answer the double question are either the Swan or whomever is administering Air Canada's points hotel bookings.
If I needed 2 real beds, not sure I would take my chances without a definite answer.
supamaki
Drinkin' around the world!
- Joined
- Jan 10, 2001
As soon as I click "modify dates" I get scary message saying "Changed your mind? No Problem. Just note that the room and or rate you chose might not be available again"
Just go for it??
I don’t remember ever getting that message. Unfortunately I don’t have an upcoming reservation to try it out on. But that sounds unusual....
Last edited:
mousegear
DIS Veteran
- Joined
- Mar 30, 2011
I just wanted to share a piece of good news with everyone. We extended one more day to our trip and used points for the no-view double room. From May 15-22, I booked us Premium Double Room. Tonight, I called Dolphin/Swan line to see if we could stay in the same room and obviously pay the difference in the room charge. The girl on the phone noticed I'm going down during my birthday and just made the change with no charge 
and also I asked if we could have late check-out since our flight home is late afternoon. I do understand that these days, they have to deep clean the rooms so the hotels hardly grant late check-out. But she gave us a 1 pm check-out as well. That means we could have a late breakfast and a couple of hours of swimming. 
and also I asked if we could have late check-out since our flight home is late afternoon. I do understand that these days, they have to deep clean the rooms so the hotels hardly grant late check-out. But she gave us a 1 pm check-out as well. That means we could have a late breakfast and a couple of hours of swimming. 
julesann
DIS Veteran
- Joined
- Jan 11, 2013
Coffee is my life staple and I am wondering where I can purchase coffee around 6:15 a.m. around Swan/Boardwalk area--it looks like the bakery doesn't open until 7 (I arrive Tuesday-woo hoo). Also are there to go cups in the Swan or should I bring my own (along with some pods?). Thank you.
Dan Murphy
We are family.
- Joined
- Apr 20, 2000
In the S/D app, Fuel and Java are indicated as opening at 6 AM. The cups in the room are certainly to-go cups, if you want to take them with you.
julesann
DIS Veteran
- Joined
- Jan 11, 2013
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