Mazzy
Planning for 2019
- Joined
- Mar 3, 2000
... as their ops are, as usual, giving out different information
I rang to book Discovery Cove with them, as I had been told I would get 10% discount with my Frequent Virgin membership, which made it cheaper than booking direct with DC.
I got the date and everything sorted out, then the op told me that I couldn't get the 10% off, it only applies for package holidays, not excursions, she even checked with the supervisor and they said the same.
So... after telling her what I thought of Virgin ops, I rang back, got a lovely guy on the 'phone, who said without any hesitation, yes indeed, you do get the discount!
It's about time Virgin trained it's staff up properly, as we have had different info before from different ops, so it's not just a one-off. Anyone else had this problem?
Good news is we managed to get Discovery Cove booked We couldn't get 2nd Jan as we had originally planned for though, the only dates left during our stay were 31 Dec and 8 Jan, as Virgin are only allocated so many tickets and can't request more. So if you are planning to book DC with Virgin I wouldn't hang around!
So looking forward to January 8th for Sam's Dolphin Encounter. Me? I'll be hiding behind my shades trying not to see any fish!
I rang to book Discovery Cove with them, as I had been told I would get 10% discount with my Frequent Virgin membership, which made it cheaper than booking direct with DC.
I got the date and everything sorted out, then the op told me that I couldn't get the 10% off, it only applies for package holidays, not excursions, she even checked with the supervisor and they said the same.
So... after telling her what I thought of Virgin ops, I rang back, got a lovely guy on the 'phone, who said without any hesitation, yes indeed, you do get the discount!
It's about time Virgin trained it's staff up properly, as we have had different info before from different ops, so it's not just a one-off. Anyone else had this problem?
Good news is we managed to get Discovery Cove booked We couldn't get 2nd Jan as we had originally planned for though, the only dates left during our stay were 31 Dec and 8 Jan, as Virgin are only allocated so many tickets and can't request more. So if you are planning to book DC with Virgin I wouldn't hang around!
So looking forward to January 8th for Sam's Dolphin Encounter. Me? I'll be hiding behind my shades trying not to see any fish!