I am reviving this thread to give our recent experience with this shore excursion.
We recently took this excursion on February 28 and while we enjoyed Chichen Itza the tour was not what was described.
First the name means nothing. You expect a VIP tour to be a small group especially when the description says you will be met at the pier and escorted to a mini bus. WRONG!!!!!!
We started in the Walt Disney theater and there were about 4 rows of people waiting. Definitely not going to be VIP treatment.
Next we were escorted to our transportation which were regular large excursion buses!! Not mini buses as described!
They also miscounted for our bus and tried to get too many people on so 2 had to transfer to another bus. We had 3 large excursion busses!!!!
Then the excursion description said we would go to Chichen Itza and then the cenote for a swim with lunch. They reversed the order! I understand they can do this, however, when it is hot, and it was 90 degrees that day, you would think a swim after Chichen Itza would be smart to cool you off. NO! You cooled off and then went to Chichen Itza and got hot!!!! I am sure they did this because Chichen Itza was SO busy with SO many large excursion busses they were trying to stagger or cruise busses there. However, had we been in small mini busses as described on the Disney web site, I do not believe it would have been a big a problem.
And then the lunch. We thought lunch would at least include water. But NO!!! We had to buy our bottle of water which was $3. The only water furnished was a bottle at Chichen Itza as we got off the bus which we almost missed because they were slow in getting it out. As for lunch, it wasn't bad, but not great. At least it wasn't a sack lunch!!
We did not do the cenote swim and were glad we didn't. A family that sat next to us at the dining rooms on the ship said they went swimming for 10 minutes and then missed the lunch. Not included in the write up was you were not permitted to wear makeup, sunscreen or anything like that in the cenote. You were also required to take a little shower before going in. There was a small building for changing clothes that was not decribed in the write up either. Like jalapeno_pretzel said, we only had about 40-45 minutes to do everything here which was NOT enough time if you wanted to swim and have lunch and change your clothes. Plus it was a BIG staircase down and back to the cenote. We were told there were 90 steps!
There were lockers to put things in but the people at the table next to us said they tried to make them put their stuff in with other peoples stuff. They had a little battle with them but did finally get their own locker.
As for Chichen Itza, it is an amazing place. However, all the vendors they have let set up their tables takes a lot away from it. Now those people have animal call simulators that made it difficult to hear our tour guide sometimes.
We were on a B2B cruise and this was our second stop at Progresso. Our first stop we did the Uxmal Mayan ruins.
It was SOOO much nicer!!! Much smaller crowds! You could actually hear your tour guide! And NO vendors all through the park!!! Would do it again over Chichen Itza. The only bad thing about Uxmal is there is a fair amount of climbing there.
As for this excursion, we and others in our tour group we talked to would not book it again nor would we have booked it this time had we known what it was going to be like. I know we were all disappointed that we thought it was going to be a MUCH smaller group tour!!!
Back on the ship we and others in our group did talk to Disney about our experience. We went back to shore excursions to voice other concerns and they told us they had already been in contact with that shore excursion vendor.
Hopefully they will either get a better description of the tour or just drop it altogether.