Mr. Ouimet &
Mr. Parker :
Things always seem to come in waves - we were starting to put our experience with the cruise of November 4th behind us as the questions from friends asking 'how was the trip' have abated, being that we're back home just about a month now and we had already posted notes on message boards:
Here,
here and
here
But then Monday I got the letter from Mr. Parker acknowledging our complaints with the kids program, but not saying ours was an unusual trip or that Disney feels anything was really wrong with the program. And today I got an email saying Mr. Ouimet will be in a chat room tonight. I felt a need to write.
I am a Disney shareholder as an investment, my kids are shareholders for the novelty of the stock certificate hanging in their rooms and for the love of the whole Disney experience and, overall, we like to think (and our friends all know) that we are a good example of how the word 'fan' is a derivative of the word FANATIC, when it concerns anything Disney. So it's really upsetting to have to warn others about your Cruise line on the web and to friends. And It's very frustrating to want to take a cruise again next November but have to look elsewhere. Very good friends said that the kids' program was the highlight of their Royal Caribbean cruise recently. I cite that feeling when I tell friends and family that the kids' program was the LOW point of OUR cruise. And of course, that is met with disbelief - how can that be?! Not Disney! Sad but true.
I keep feeling that by pointing out that something that we feel is broke, you will fix it. But both my wife and I, speaking to the kid's program manager on the boat, the activities director in Celebration and in Mr. Parker's letter are met with apologies, but a defense that the system is not broke. I know - on those message boards where I posted my notes, you'll find people that are as much fans of the kids program as we are disaffected. You can't cater to everyone all the time? I met someone on the ship - the grandmother of a 3 generation family on the cruise. Her Key to the World was gold... ours was (plain) blue and said she had been on 22 cruises and this was the worst. Some of the things she took issue with were the quality of the food (while we felt it was the best we've had in a long time, even on land) and not being escorted to their stateroom (we wouldn't have wanted that - we knew to head right to the buffet! And the rooms weren't ready anyway). So can you cater to everyone? Maybe yes, for the kids program? I think - if you want glorified babysitting most of the day, the desks in the lab and club are always staffed - let those kids that want to just hang out, do that. And those that want a more intense / stimulating program can still have that!? And with smaller groups taking part in the participation activities, it'll be kids that really want to be in there. I think the level of attentiveness, motivation and enjoyment of the kids in both programs will be greater. And with less kids in the more intensive program, there will be less lost time taking roll call and moving them around the ship. Which is another issue we had - how much time is lost taking roll call, reminding the kids about the rules - no check in / out during transitions, then the actual move up and down 4 decks!? So much for a ship that was designed with kids in mind, with (almost) an entire deck dedicated to kids, I think the marketing materials say!
Our trip, as nice as the ship was, as friendly, overall, as the castmembers were, will be remembered mostly for how the last night typified the entire cruise - my kids (and us) were so displeased with the kids program that they didn't want to go in there again (and I couldn't blame them). So do we keep our reservation at Palo? Do we take the kids with us (we were told we can't)? In the end, while my wife and I ate dinner at Palo, we set our 5 & 8 year olds loose on the ship. They wander the ship with a Quartermasters card, room key and a ham radio to call us if they needed us / got into trouble. A magical Disney experience?! I don't think so. It's experiences like ours that, along with the rocky economy, will drive the number of guest on Disney ships even lower than the 2,048 (73%) on our trip. ANd we all lose