Ok, I'm finally back to update. I know it's been a long time but I finally have an ending to this long saga and I've spared you all of the ups and downs of the roller coaster while it was happening.
Plus we had in-laws over for the holidays, yadda yadda. I just got back from
Disneyland on Tuesday and I had been hoping that the gift cards would have been resolved before the trip happened, but no, they just got fixed today!
So in hindsight, what I think happened is that the Costco digital gift card redemption website server was just slammed with requests and giving out erroneous (already used) card numbers to people. Because when I went to gather screenshots to put into my email for DGC customer service, I noticed that the Costco e-delivery website had generated totally new gift card numbers for me that worked! The problem had resolved itself! Hooray!
Or so I thought! I had replied letting the DGC people know that the problem had fixed itself and I no longer needed any assistance and they did not need to cancel or reissue any card numbers.
But, they are ever so helpful over there... and while they didn't bother to reply to my email to let me know that they did this, they had put a Security LOCK on some of my existing DGC anyway! Two of the GCs that I had combined into $1000 value (in anticipation of using to pay off my DVC Dues) were giving me error messages! Aaargh! It took a LOT of back and forth emails with DGC customer service. And a lot of dead air time on their end. And eventually they asked me to provide ALL of my gift card information. They wanted ALL of the digital trail proof that I owned and was entitled to all of the gift card money. And since they had locked those cards, I couldn't even load them into the website to see which cards I had previously combined into them via the history function.
It's a good thing I hadn't deleted any of those emails. But I know that it's also a security concern to NOT hold onto the emails and to delete them in case your email gets broken into. I don't know which situation is worse or more likely to happen.
In any case, I spent a good 30+ minutes, copy pasting images proving the purchase order receipts, linking the order number to the receipt of the emails with the DGC links and then the actual DGC numbers and security codes etc for 10 gift cards.
Honestly, I don't know what I could have done differently in this case other than not go running to DGC customer service so early and just wait to see if the original gift cards that I thought had $0.00 was going to eventually sort itself out. But I wouldn't have known that without the lived experience so... I hope someone else gets to learn from my hardships here and saves themselves a lot of future problems.
. Here’s yours, Happy early Valentines Day.
