I got my shipment Friday but it was missing an item. I had ordered 2 of the large utility tote but only one was in the box. Two were on the packing list though. I emailed 31 Saturday morning and let them know. They said due to the sale they couldn't send me another one but refunded me for the bad as well as half the shipping. I wasn't expecting them to give me back 1/2 the shipping since their shipping is pretty standard regardless of what you order so I was pleased.
I didn't really need the 2 bags. I had ordered 1 for me and 1 for DD. I gave DD the one that came in and she used it yesterday taking her stuff back to college.
Did your packing slip list that both items were in the box?
I do find it a bit odd that they wouldn't just credit you automatically for things you didn't receive.
Dawn
My stuff finally came in. I got everything I ordered.
My stuff finally came in. I got everything I ordered.
Yay! When did they actually arrive?
They came in just before 1 pm est. My daughter is so happy and is already planning on using her lunch bag tomorrow. She even gave one of the bags to her sister. My oldest DD never wanted one but was happy her sister shared.
Still have yet to recieve my order .....
I'm still waiting too... It'll get here when it gets here... It's not as exciting as counting down to vacation, but I'll take it.